BPO Assistant Manager - Cebu City (retail account)

About the job: Assistant Manager - Retail (Cebu) | Onsite

Nature Of the Account: Retail

Start Date: 12-Sep

Type of Support: Voice

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Rest Days: 24x7

Educational Requirement: 2nd year completed / College Graduate

Work Experience:

• 4 to 6 years experience as a Team Lead in any voice LOBs (preferably in the retail domain)

Responsibilities:

• Staff Management: This includes tasks like recruitment, training, performance evaluations, scheduling, and addressing employee concerns.
• Customer Relations: Assistant managers often interact with customers, handle complaints, and ensure a positive customer experience.
• Operational Support: They might be involved in inventory management, maintaining store standards, ensuring safety, and contributing to the overall efficiency of the business.
• Communication and Coordination: They act as a bridge between management and staff, relaying information, implementing procedures, and facilitating communication.