BPO Senior Consultant - Solution Design (BGC, Taguig)
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Summary
Senior Consultant for solution design at a BPO, working onsite in BGC, Taguig. The role develops tailored client solutions, performs market and competitive analysis, prepares SOWs for contract negotiation, and leads marketing collateral creation. Requires 8+ years in BPO/BPM customer service management.
Position: Senior Consultant - Solution Design (Taguig) | Onsite
Benefits:
- Health coverage for the employee and two dependents from Day 1
- Quarterly performance bonuses
- Excellent opportunities for career growth and exposure to multiple accounts
Requirements:
- At least 8 years of experience in BPO/BPM, with a proven track record in customer service operations in a managerial capacity
- Prior experience in solution design is preferred
- Knowledgeable about contact center operations, RFP processes, and bid management
- Willing to work onsite in BGC, Taguig
Responsibilities:
- Client Engagement: Develop tailored solutions specific to client needs to facilitate client interaction sessions
- Market and Competitive Analysis: Collect, analyze, and synthesize market intelligence within a particular domain or market, providing insights on gaps to contribute to market intelligence and gap analysis reports
- Ongoing Process Improvement: Participate in continuous improvement initiatives to meet project objectives
- Contract Negotiation: Prepare and review the Statement of Work (SOW) to define contractual terms for specific solutions
- Collateral Development: Lead and guide team members in creating marketing materials such as flyers, case studies, and other collateral