BPO Senior Consultant - Solution Design (Taguig)
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Summary
Designs and pitches BPO customer-service solutions: leads client solution sessions, competitive/market analysis, RFP and bid management, SOW drafting, and continuous improvement for contact center operations. Onsite in BGC Taguig; requires 8+ years BPO/BPM experience with managerial customer-service background.
About the job Senior Consultant - Solution Design (Taguig) | Onsite
Requirements:
- Minimum 8 years BPO/BPM experience. Mandatory to have worked in customer service operations in a managerial role. Prior Solution design experience will be preferred.
- Must be knowledgeable on contact center operations along with RFP process and bid management.
- Must be willing to work onsite in BGC Taguig
Responsibilities:
- Client Interactions: Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions
- Competitive and market analysis: Gathers, synthesizes, analyses market competitive intelligence for a specific domain / market and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report
- Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals
- Contract negotiation: Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution
- Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies etc.
Benefits:
- HMO for Employee and 2 Free Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities and exposure to multiple accounts