Branch Administrator/Manager

Key Responsibilities

Customer Service & Account Management

Manage consumer accounts, loans, complex transactions, escalated issues, legal documents, and CDAR/ICS services.

Operations & Compliance
Support vault, cash handling, ATM, teller, opening/closing, balancing, security, and regulatory procedures.

Sales & Relationships
Build customer relationships, support business growth, recommend products, and cross-sell services.

Staff Support
Coach tellers, support scheduling, training, team communication, and performance review preparation.

Branch Administration
Maintain supplies, prepare reports, coordinate maintenance, attend meetings/training, and perform assigned duties.

Leadership
Act as Branch Manager when needed and ensure continuity of branch operations.

Education & Experience

• High school diploma or equivalent required
• Minimum of 3-5 years of banking experience or equivalent work experience
• College coursework in Business or a related field preferred
• Location: Wabash, Indiana – non-remote position

Skills & Competencies

• Strong customer service and interpersonal skills
• Excellent attention to detail and accuracy
• Strong organizational and time-management skills
• Effective problem-solving and decision-making abilities
• Ability to collaborate effectively in a team environment

Physical Requirements & Work Environment

This position is performed in a branch office environment and involves frequent interaction with the public. The role requires prolonged periods of sitting and standing, use of computers and standard office equipment, routine handling and counting of cash. Physical activities include bending, reaching, kneeling, grasping objects, lift, carry, or move cash drawers, coins, supplies, or equipment weighing up to 50 pounds as needed.