Branch Digital Ambassador (Bank I Up to 2.6k)
Summary
Branch Digital Ambassador at a leading bank assists customers with digital banking, guides them on mobile/online platforms, and promotes cashless payments in a fast-paced branch environment.
The Opportunity
- This is an exciting opportunity to work for one of the leading banks.
- It is an opportunity for a Branch Digital Ambassador to join their team
The Job
- Assist customers with banking enquiries and day-to-day service requests
- Guide customers on the use of digital banking platforms, including mobile banking, online banking, and self-service channels
- Support customers with registration, setup, and navigation of digital banking services
- Promote digital adoption and educate customers on cashless payment solutions
- Troubleshoot basic digital banking issues and escalate complex cases when required
- Proactively engage customers to enhance their banking experience and increase awareness of digital solutions
- Gather customer feedback and support service improvement initiatives
- Identify customer needs and refer relevant banking solutions to the appropriate teams
The Talent
- Excellent interpersonal and communication skills
- Strong problem-solving abilities and a proactive approach to customer service
- Tech-savvy with a genuine interest in digital trends and innovation
- Ability to work independently and as part of a team in a fast-paced environment
- Customer-centric mindset with a passion for helping others
Next Steps
- Send your resume to yueshan.wu@adecco.com
- Email Topic: Branch Digital Ambassador
- Only shortlisted candidates will be contacted
Wu Yue Shan
EA License No: 91C2918
Personnel Registration Number: R25138923