Branch Director

POSITION SUMMARY:

Under the general direction of the Senior Vice President and the Chief Operating Officer, the Branch Director conducts and administers all membership services, programs, and facility functions of the branch, leads staff in the compilation and administration of the budget and provides direction and staff leadership to the volunteer members of the Board of Management. This position is heavily weighed on the human relations side. A Branch Director interfaces with all levels of the organization and all facets of the community. This position must be able to guide and direct all actions with long- and short-term branch and association goals as guidelines. This position has a primary impact on the overall effectiveness of the Branch and the success of programs and services to the community. The effectiveness of this position is primarily measured by the sound administration of departments, the stated satisfaction of staff and members, and a sound fiscal position of the branch.

In addition, every position in the YMCA of Coastal Georgia, Inc. is responsible for upholding the Judeo-Christian principles that are central to our mission by modeling behaviors that exemplify the four pillars of character - caring, honesty, respect, and responsibility.

ESSENTIAL FUNCTIONS:

1. Intricately involved in all fundraising activities, budget control/development, and program evaluation.
2. Supervises and assists program directors and coordinators in developing programs and controlling branch budgets and is responsible for maintaining goals and evaluation.
3. Provides training programs for new and current personnel and carries primary responsibilities for all departmental staff development.
4. Acts as the Campaign Director of the Annual Campaign fundraising program for the branch.
5. Works with program staff to develop, implement, review, and evaluate programs and services of the branch related to facility members including marketing and communicates all results to committees, staff, and Branch Board as appropriate. Understand that all services are market driven and member centered and delivered with values.
6. Participates in all activities of a Branch Board of Management and provides direction and leadership to that group as necessary.
7. Develops and maintains branch records and prepares reports for committees and the Branch Board.
8. Assist in the overall retention and satisfaction of YMCA members through appropriate customer service.
9. Maintain a positive and cheerful attitude with staff, peers, and program participants.
10. Willingly perform other duties as assigned.

This organization has zero tolerance for abuse and will not tolerate the mistreatment or abuse of consumers in its programs. Any mistreatment or abuse by an employee or volunteer will result in disciplinary action, up to and including termination of employment or volunteer service and cooperation with law enforcement. This organization takes every allegation of abuse or misconduct seriously and will fully cooperate with the authorities to investigate all cases of alleged abuse or misconduct. Employees and volunteers shall cooperate with any external investigation by outside authorities or internal investigation conducted by the organization or persons given investigative authority by the organization. An employee or volunteer’s failure to cooperate with an investigation will result in disciplinary action up to and including termination of employment or dismissal from the organization.

SUPERVISORY RESPONSIBILITIES

The branch director oversees the daily operation of member and program services including development and delivery, property management, evaluation, planning and day-to-day building supervision. The branch director works closely with the staff and volunteers.

YMCA COMPETENCIES:

Mission Advancement: Models and teaches the Y’s values. Ensures a high level of service with a commitment to changing lives. Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Develops plans and manages best practices through engagement of team.

Personal Growth: Shares new insights. Facilitates change, models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.