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SHELL FEDERAL CREDIT UNION

Discussion

Branch Lead

Open 33d

The Branch Lead’s responsibilities include the service and activities of the entire branch to ensure an exceptional service standard while minimizing fraud and losses. Additional responsibilities include achieving a high level of production for themselves and the team, while maintaining high team morale.

Essential Job Duties and Responsibilities

  • Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions.
  • Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act.
  • Required to complete annual training sessions as instructed or scheduled.
  • Perform job duties and responsibilities in compliance to Shell FCU policies, procedures, philosophy, and standards of performance.
  • Assist with teller operational functions such as ATM, Vault, cashboxes, logs, and teller audits.
  • Must be flexible and able to successfully perform all duties and responsibilities for any position in the branch.
  • Process and submit monthly end of month reports.
  • First point of contact for member concerns/issues. Preserve member relationships by providing prompt solutions.
  • Accept responsibilities of the branch in the absence of the Branch Manager that includes member satisfaction, teamwork, maintaining accountability for the branch and compliance to policies and procedures.
  • Assist in obtaining operational goals for the branch.
  • Promote teamwork among branch staff and internal members and departments.
  • Provides guidance and training to branch personnel on operating problems, exceptions, and adjustments.
  • Must be able to work a flexible schedule to include opening and closing the branch, occasional evenings, and weekends, as needed.
  • Must be able to maintain confidentiality of member information.
  • All member and Credit Union information must be kept secure at all times.
  • Cross-sell Credit Union products and services based on member needs.
  • Interview, originate, and processes all member loan applications:
    • Provide member appropriate follow up of their application as well as the final loan decision.
  • Must take the initiative to assist with problem solving, troubleshooting and to provide support in all areas of the branch, as needed.
  • Meet/exceed personal and branch goals.
  • Assist the team with daily responsibilities as needed, included but not limited to:
    • Following opening and closing procedures.
    • Daily balancing of the coin machine, vault, ATM, and card machine; closing SDB vault.
    • Wiling to assist the team at other branch locations, if needed.
  • Performs additional duties as assigned.

Shell Federal Credit Union is an equal opportunity and an affirmative action employer and committed to providing equal opportunity for all employees and applicants for employment, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, protected veteran status, mental and/or physical disability, pregnancy, or any basis prohibited by State or Federal law.

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