Branch Manager

About Baldwin Supply:

Baldwin Supply Company has worked alongside American manufacturing since 1920, offering the stability of a century-old company with a modern, problem-solving mindset. Our team supports a wide range of industries, from food and agriculture to packaging, mining, and infrastructure, so no two days look the same. We’re known for our strong culture, long-tenured employees, and competitive benefits. At Baldwin, you’ll do meaningful work, build lasting relationships, and be part of a company built to last.

Job Summary:

The Branch Manager provides tactical and strategic leadership to drive profitable branch performance. This role leads day-to-day operations across customer service, inventory, warehouse/production workflows, deliveries, and financial controls while ensuring compliance with safety and audit requirements. The Branch Manager builds and develops a high-performing team, champions continuous improvement, partners with Sales and Customer Service to improve customer satisfaction, and uses sound judgment to balance priorities in a fast-paced environment.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workload of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Job Responsibilities:

• Instill and drive Employee Engagement and company's Mission, Vision and Values through operations
• Responsible for planning/scheduling, directing, and coordinating the branch operations for a Production, Fabrication and Shipping department.
• Plan, organize, and prioritize daily, weekly, and monthly objectives based on business need, product introduction, equipment efficiency and materials.
• Ensures labor cost, equipment efficiency and material are optimized.
• Meet sales goals and growing sales
• Champion, lead and execute cost reduction/continuous improvement initiatives.
• Respond to customer inquiries, placement of orders for standard products and services, request for prices and quotations, and handle customer credits and complaints.
• Coordinate activities with internal departments, vendors and common carriers.
• Responsible for ensuring completion of Job Hazard Analysis, Near Miss Hazard and Behavioral Observations reports accurately and timely.
• Access, update and maintain detail records of accounts
• Champion Safety and ensure achievement of the branch.
• Manage, direct and supervise.
• Ensure customer satisfaction (including material specs, delivery dates) are achieved on time, at the highest level of quality.
• Work closely with Sales and Customer Service to proactively address any specification or on-time and full delivery issues.
• With guidance, provide technical and product assistance to customers in order to generate new and repeat sales.
• Develop and maintain business relationships with current and potential new customers
• Manage sales territory
• Develop new opportunities with existing customers
• Responsible for developing action plan for revenue growth
• Travel required