Branch Manager

Life at Amplify

As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace by the Austin American-Statesman seven years in a row. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.

Position Summary

The Branch Manager is responsible for managing all aspects of the branch, providing leadership in member service, sales, operational integrity, business development, and employee development. As a functional part of the team, the Branch Manager is also responsible for ensuring appropriate coverage for the branch and is expected to function proficiently in every branch role as needed. This role supports Credit Union goals and objectives through leadership and a strong service mentality.

RESPONSIBILITIES include the following. Other duties as assigned.

• Ensure branch, departmental, and organizational service standard objectives are achieved
• Provide on-the-job training and/or regular coaching to promote and develop service and operational proficiency & excellence across Branch Management, Banker, and Teller teams
• Drive all branch sales / production efforts to achieve branch, departmental, and organizational goals; effectively communicate and provide a clear line of site to branch team around objectives and performance
• Effectively execute various initiatives to include coaching, sales, service, rocks, projects, etc.
• Leadership development through community engagement; active participation in social impact initiatives, proactively engage in community events organized by Retail / Marketing or other Amplify business partners, and expand role beyond the branch by participating in department / organization initiatives, projects, committees, etc.
• Administer the branch budget, purchasing, and record retention for business expenses; utilizes company funds prudently; reconciles budget and expenses monthly
• Actively support branch operational needs, to include processing Teller transactions and performing all Banker functions
• Upholds credit union policies and procedures and champions organizational culture both internally and externally

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the credit union's policies and applicable laws.

Directly and/or through subordinates, supervises all teammates in the branch environment. Performs duties around the entire employee lifecycle, to include interviewing, hiring, performance appraisals, disciplinary action, and termination. In addition, participates in teammate work scheduling, timecard approvals, training / coaching, facilitating meetings, and other similar tasks. Maintains ongoing communication with the AVP of Retail Banking, informing them of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility.

Maintains ongoing communication with supervisor, informing him/her of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility. Attends meetings and facilitates department meetings as scheduled, as directed, or as necessary for effective leadership of the department.