Branch Manager - Atlantic Seaboard

To increase market share, sales, profitability and LIONLEAD’s profile, and to ensure that the Branch meets financial and operational targets. Closely monitoring that all clients receive a consistently high-quality service by effectively managing and developing all available resources (staff, systems, processes) and ensuring that a strong customer-focused service culture becomes entrenched in the branch.

Proactively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce exposure. Maintain a high level of integrity and ethical standards. Fostering a quality, motivated, highly effective and brand-aligned team of agents is a key priority.

Key Responsibilities

· Manage performance of agents to achieve budgeted sales targets.

· Enhance market share in all trade areas and monitor competitors.

· Implement Branch strategy and budget aligned with objectives.

· Ensure efficient property sales and transfer processing.

· Support marketing and PR for maximum visibility.

· Encourage referral use and ensure premium client service.

· Address agent and staff issues promptly with appropriate feedback.

· Control branch expenses within budget limits.

· Ensure staff are trained, inducted, coached, and mentored.

· Promote workplace transformation and retention through recognition.

· Oversee lease negotiations and renewals.

· Ensure full compliance with legal, FICA, and ooba standards.

· Drive productivity and branch compliance.

· Lead weekly huddles and monthly strategy reviews.

· Ensure 100% agent onboarding and coaching in first 30 days.

Key Performance Indicators (KPIs)

· Achieve monthly/quarterly sales turnover targets.

· 70%+ of agents to close minimum 2 deals/month.

· Minimum 3 exclusive mandates per agent per quarter.

· Maintain agent retention rate of 90%+.

· Meet or exceed branch profitability margins.

· 100% compliance with FICA, Tiger Finance, and SOPs.

· Achieve landlord/client satisfaction score of 90%+.

Education & Experience

· B Degree or National Diploma in Sales/Marketing or related field.

· 5-10 years leading a sales team.

· Real estate industry experience with Full Status FFC (3+ years).

· Sales and service-oriented with strong local area knowledge.

Knowledge & Skills Required

· Business acumen and budgeting skills.

· Excellent interpersonal and relationship-building skills.

· Strong motivational and leadership ability.

· Negotiation and arbitration skills.

· Marketing, networking, and problem-solving capabilities.

· Sales strategy understanding and market awareness.

· High emotional intelligence and strategic thinking.