Branch Manager - Berkley Branch

The Branch Manager is responsible for the overall day-to-day management of a retail branch. This includes direction of member service and sales activities, adherence to employment and operational policies and procedures, staff development, and maintenance of a safe and sound work and transaction environment for the credit union’s members and employees.

Essential Duties

Coaching, staff development, and performance reviews.

Maintains a strong knowledge and understanding of individual branch financial condition including expenses, profit and loss, deposit and loan balances, and applies that knowledge to effectively manage branch. Understands and is aware of financial condition of credit union including all key performance ratios and metrics. Maintains superior knowledge of all operational processes and procedures.

Maintains the highest level of product and service knowledge including all benefits and features as well as all operational/systems issues related to offering, selling, and booking or engaging in transactions for such products and services.

Assists members with consumer and home equity loans, including taking the application, document preparation, and closing.

Participates in and assists with the development of branch business plans, budget, and the setting of operational and sales goals and objectives for the branch.

Assists with interviewing/hiring and terminations.

Regularly participate in community activities and promote a positive image of the Credit Union.

Minimum Requirements

• Bachelor’s degree from a four-year college or university.
• Minimum five years of work - related experience. Work-related experience should consist of a background in financial services branch management or retail management. Educational experience through in-house training sessions, formal school, or financial industry related curriculum, should be applicable to the financial or retail industry.
• Combination of education and related experience may result in a determination that the equivalent minimum requirements have been met.
• Hold a valid Michigan Credit Insurance License or obtain such designation within 9 months of hire date.
• Obtain and maintain NMLS registration within 4 months of hire date.
• Take real estate loan applications within 4 months of NMLS registration.
• Position may require written and spoken fluency in a foreign language depending on branch assignment.
• Passion and commitment to great member service and ability to lead by example by consistently delivering the service process to every member of Credit Union ONE.
• Leadership style that is consistent with Credit Union ONE Core Values and delivery of the Value Proposition.
• Energizing force in the branch; someone who likes to lead and set a high pace of energy, enthusiasm and engagement with employees and members.
• Bold leadership in managing change.
• Strong knowledge of credit union data processing systems functions that relate to processing member transactions.
• Intermediate skills related to the operation and utilization of the credit union’s enterprise-wide data warehouse (EDW); demonstrated ability to utilize EDW for applicable reporting and analysis of data as related to job duties and responsibilities.
• Excellent organizational and time management skills with the ability to provide leadership, supervision and training for employees using positive supervisory techniques to ensure maximum productivity.
• Advanced knowledge of human resource labor laws and policies.
• Intermediate skills in personal computer operation; mainframe computer system; word processing and spreadsheet software programs.
• Intermediate typing and math skills to meet production needs of the position.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others; train personnel; read, analyze and interpret documents and professional journals; understand procedures; write reports; correspondence and procedures; and speak clearly to members and employees.
• Thorough understanding of management procedures; ability to plan department or credit union activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish branch goals and activities; directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate).
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Ability to work with no supervision while performing duties.

We also offer competitive wages, advancement opportunities, paid holidays, tuition assistance, student loan repayment assistance, 401k, life insurance, and paid time off.