Branch Manager

Job Summary

Manage daily operations to achieve branch goals, which include driving sales, ensuring customer satisfaction, hiring, training and retaining and managing budgets. This role requires a business-minded, team-oriented leader with strong operational, analytical, and sales capabilities.

Essential Duties and Responsibilities
• Enforce safety policies and procedures to ensure a safe working environment including safe driving, maintenance and cleanliness of company vehicles, including mobile service trucks.
• Manage overall branch operations, ensuring productivity, profitability and superior customer service.
• Develop strong operations team
• Build strong relationships with customers, resolving complaints and ensuring satisfaction and growth.
• Manage budgets, financial reports and inventory to ensure the branch meets its financial targets.
• Remain current in knowledge of all product lines for the hose industry while maintaining excellent vendor relationships.
• Recruit, develop and evaluate branch staff. Provide mentorship and support to ensure high performance, accountability, employee satisfaction and excellent customer service.
• Lead, coach and develop branch staff to meet performance goals and address performance issues. Promote a positive, productive and inclusive work environment.
• Conduct regular staff meetings, safety meetings, performance reviews, and training sessions.
• Regularly assess branch performance metrics, identify areas for improvement.
• Understand assigned branch territory, maintain and assign accounts to ensure efficient coverage