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Branch Manager (Community Care Administrator)

Open 35d posting dated 19 hours ago

Branch Manager (Community Care Administrator) - Tyler, TX

Lead. Grow. Make an Impact.

We're looking for an experienced Branch Manager (Community Care Administrator) to lead our Community Care operations in Tyler, Texas.

If you're passionate about delivering quality care, building strong teams, maintaining regulatory excellence, and making a meaningful difference for clients receiving Medicaid-funded personal attendant services, we'd love to hear from you.

This role is ideal for a hands-on healthcare leader who enjoys owning day-to-day operations while developing their career with a growing organization.

What You'll Do

  • Lead the daily operations of a busy Community Care branch and support the growth and expansion of services into new markets.
  • Build, coach, and support a team of supervisors, schedulers, coordinators, and administrative staff.
  • Ensure compliance with Texas HHSC regulations and Medicaid requirements.
  • Promote a culture focused on quality, accountability, and outstanding client service.
  • Prepare for and successfully lead regulatory surveys and audits.
  • Monitor branch performance, staffing, productivity, and financial results.
  • Develop relationships with referral sources and community partners to support continued growth.
  • Partner with senior leadership on operational initiatives, including occasional travel to Austin.

We're Looking For Someone Who

  • Has leadership experience in Community Care, Personal Assistance Services (PAS), Medicaid-funded home care, or a similar healthcare setting.
  • Understands Texas HHSC regulations and the importance of maintaining survey readiness.
  • Has a passion for quality assurance and continuous improvement.
  • Leads with integrity, accountability, and a hands-on approach.
  • Can independently manage daily branch operations while supporting a collaborative team environment.
  • Enjoys mentoring and developing employees.
  • Is excited about growing their career within a stable, expanding organization.

Preferred Qualifications

  • 3–5+ years of healthcare operations or Community Care leadership experience
  • Experience managing supervisors and operational staff
  • Experience with Texas Medicaid Community Care programs, PAS, CAS, or similar services
  • Strong knowledge of regulatory compliance and quality assurance
  • Budget, staffing, scheduling, and operational management experience

Why Join Us?

  • Opportunity to lead an established Community Care branch
  • Career growth within a growing healthcare organization
  • Collaborative and supportive leadership team
  • Competitive salary and benefits
  • Make a meaningful impact in the lives of clients and families every day

All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.

What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV

  • Preferred First Name optional
  • Are you currently or have you previously been employed by VitalCaring or At Home Healthcare? choose any
  • Would you like to opt in to receive job related updates by Email & SMS? Standard data rates may apply. choose one
  • LinkedIn Profile optional
  • Are you legally authorized to work in the United States? choose one
  • Will you now or in the future require sponsorship to legally work in the United States? choose one · optional
  • Are you at least 18 years of age? choose one
  • Are you being referred by a current VitalCaring or At Home Healthcare employee? choose one
  • If you were referred, please indicate their name here: optional
  • Do you have a valid drivers license? choose one
  • Do you have a reliable form of transportation? choose one
  • What is your state of residence? choose one
  • What is your ZIP code of residence?
  • Do you have a minimum of a High School diploma or GED equivalent? choose one
  • How many years of leadership experience do you have in Community Care, Personal Assistance Services (PAS), Medicaid-funded home care, or healthcare operations? choose one
  • Have you served as a Branch Manager, Administrator, Operations Manager, or similar leadership role? choose one
  • Which programs have you worked in? (Select all that apply.) choose any
  • Have you been responsible for preparing for or participating in Texas HHSC regulatory surveys? choose one
  • Which best describes your quality assurance experience? choose one
  • Have you managed daily branch operations, including staffing, scheduling, employee performance, and financial performance? choose one
  • This position is based in Tyler, Texas and will require in office presence. Are you able to meet these requirements? choose one
  • Describe your experience leading a Community Care, PAS, or Medicaid-funded healthcare operation. written answer
  • Is there anything else you'd like us to know about your experience that makes you a strong fit for this Branch Manager role? written answer · optional
  • What are your annual base salary expectations? choose one
  • How did you hear about this opportunity?
  • Have you ever been excluded, suspended, or otherwise deemed ineligible to participate in any state or federal healthcare program (including Medicare or Medicaid)? choose one
  • I certify that all of the information I have provided is true and complete, and I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination regardless of the time elapsed before discovery. choose one

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