Branch Manager
We are looking for a talented Branch Manager to join our team specializing in General Management for Cummins, Inc. in Roanoke, VA.
In this role, you will make an impact in the following ways:
- Lead and oversee single location ensuring alignment with company goals.
- Own full P&L accountability and performance across all branch financial and operational metrics.
- Develop and execute the Annual Operating Plan in partnership with Business Development and branch leadership.
- Monitor key performance indicators (balanced scorecards, asset utilization, profitability) and drive corrective actions.
- Drive market growth through sales and marketing plans, while building strong customer and partner relationships.
- Ensure high customer satisfaction (NPS/Lens of Customer) and foster a strong customer service culture across the branch.
- Lead talent strategy- recruit, develop, motivate, and retain high-performing teams.
- Ensure operational excellence and compliance, including warranty management, cycle time improvements, and adherence to health, safety, and environmental standards.
To be successful in this role you will need the following:
Communicates effectively - Tailor communication to your audience. Adjust messaging for customers, technicians, and leadership. Be clear, concise, and action-oriented; reinforce priorities regularly.
Customer focus - Build strong relationships with key customers and anticipate needs. Translate customer expectations into actionable service plans. Drive responsiveness, quality, and issue resolution to improve satisfaction.
Influence the Health, Safety and Environmental Culture - Champion a strong health, safety, and environmental culture. Lead by example and hold teams accountable to safety standards. Integrate safety into daily operations and decision-making.
Service Capability, Capacity and Coverage - Use service capability metrics to identify gaps and prioritize improvements. Align technician capacity, skills, parts, and tools to demand. Continuously improve coverage, efficiency, and service consistency across the branch.
Education/Experience:
College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
Six Sigma Green Belt certification or Sponsor certification required.
Significant relevant experience required, including managerial and budgetary experience.
Additional Information
Six Sigma Green Belt certification or Sponsor certification preferred.
College, university, or equivalent degree in required Business Administration, Engineering, or related subject preferred.
Compensation
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.