Branch Manager

Job Title: Branch Manager

Job Description:

The Branch Manager oversees the performance of the branch, manages consumer lending, develops customer relationships, and represents the Bank in the community.

Key Responsibilities:

Leadership and Staff Management

· Provide coaching and support to branch employees with an emphasis on exceptional customer service and relationship development.

· Support recruiting, onboarding, training, scheduling, and appropriate branch coverage.

· Promote teamwork, accountability, professionalism, and the Bank’s values.

Branch Operations

· Maintain general management oversight of the branch. Delegate routine operational responsibilities to branch personnel.

· Monitor branch performance, address operational concerns, and implement improvements.

· Resolve complex customer issues and assist with teller or banker responsibilities when management involvement is necessary.

Consumer Lending

· Interview applicants, evaluate requests, and originate consumer loans.

· Make lending decisions within assigned authority and submit other requests for approval.

· Maintain accurate loan documentation in accordance with Bank policy and applicable regulations.

· Monitor loan relationships, identify credit concerns, and support collection efforts when necessary.

Customer Relationship Management

· Build strong customer relationships by understanding financial needs and recommending appropriate products, services, and internal partners.

· Resolve customer concerns promptly and professionally.

· Support and assist prospective and existing customers in establishing appropriate products and services

Business Development and Community Involvement

· Develop relationships with customers, prospective customers, local businesses, and community organizations.

· Represent the Bank at community events and within the branch market.

· Partner with commercial lending, mortgage lending, cash management, and other departments to connect customers with the appropriate Bank resources.

Qualifications:

Education & Experience:

· High school diploma or equivalent required; associate’s or bachelor’s degree in business, finance, banking, or a related field preferred.

· Three to five years of banking experience preferred, including consumer lending experience.

· Previous supervisory, coaching, or leadership experience preferred.

· Knowledge of retail banking products, branch operations, and consumer lending practices.

· Strong leadership, communication, relationship-building, and problem-solving skills.

· Proficiency with banking software and Microsoft Office applications.