Branch Manager

Position Overview:

The George T. Sanders team is seeking a Branch Manager for our Aurora location! $1,000.00 sign-on bonus! ($500.00 paid after 30 days and $500.00 paid after 90 days!)

The Branch Manager is responsible for overseeing the day-to-day operations of the branch and ensuring the business operates efficiently, profitably, and provides excellent customer service. This position will lead and develop employees through effective training, communication, and performance management while ensuring the team meets branch goals. The Branch Manager will also oversee financial performance, inventory control, sales, and operational activities. Strong leadership, problem-solving, and relationship-building skills are essential, along with the ability to make sound business decisions, motivate a team, and drive results in a fast-paced wholesale environment.

Key Responsibilities:

• Build and maintain strong relationships with customers and employees to ensure a high level of customer satisfaction.
• Develop annual operating budgets for sales and expenses and manage branch performance to achieve budgeted results.
• Conduct weekly branch evaluations with employees to identify opportunities for improvement, establish goals, and track progress.
• Maintain inventory levels that align with actual sales and business needs.
• Follow and enforce company policies, procedures, rules, and safety regulations to protect employees, customers, and company assets.
• Ensure preventative maintenance and safety procedures are consistently followed to maintain a safe and comfortable branch environment.
• Delegate, supervise, and inspect work to ensure tasks are completed accurately, efficiently, and on time.
• Oversee daily operations and sales order processes to ensure orders are handled accurately and completed promptly.
• Provide leadership, training, coaching, and development to branch employees.
• Establish employee schedules and monitor performance, with a focus on customer service and accurate invoicing.
• Communicate slow-moving and non-moving inventory to the Purchasing Department and assist with appropriate disposition.
• Process defective and non-stock returns in a timely manner to ensure customers receive proper credit and prevent billing disputes.
• Address customer concerns and resolve problems in a professional and timely manner.
• Maintain and communicate the company action guide to ensure employees understand and follow applicable procedures.
• Report accidents, illnesses, and injuries to the Director of Human Resources in a timely manner.
• Maintain organized and accessible branch files, quotes, records, and other documentation.
• Maintain regular verbal and written communication with the Director of Human Resources regarding employee, operational, and company matters.
• Maintain the cleanliness, organization, and overall appearance of the branch.

Additional Responsibilities

• Conduct quarterly branch inspections with a member of senior management.
• Complete annual employee performance reviews.
• Ensure fleet vehicles are properly maintained and operated in accordance with applicable state and federal laws.
• Represent GTS in local community activities and promote positive relationships that support the company and the local community.
• Be available to respond to after-hours emergencies as needed.