Branch Manager II

Primary Function The Branch Manager II plans and manages the branch operations to ensure efficient and profitable parts and service. The role provides effective customer relation activities designed to enhance continuing services use by customers.
Essential Duties
Customer Service and Operational Oversight

Oversee Service and Parts department operations to ensure timely, professional, and value-based customer support
Ensure prompt response to customer needs to minimize equipment downtime and maintain clear communication on service and parts status
Manage Planned Maintenance, Guaranteed Maintenance, and On-site maintenance programs
Ensure 24/7 customer support availability including emergency response
Oversee consignment parts inventory for service vehicles and customer locations
Ensure accurate quotations for service work and support Product Support Sales Representatives and external customers
Manage vendor-requested repairs and assist customers with scheduling to ensure positive service experiences
Coordinate OEM technical support communications when required to resolve complex equipment issues

Financial and Asset Management

Manage the Profit and Loss statement for assigned operations including sales performance, pricing, expense control, staffing, and resource scheduling
Oversee work order administration and billing processes to ensure accurate, timely invoicing and minimize work in process
Manage company assets including facilities, vehicles, equipment, and tooling to maximize return on capital
Coordinate with the Credit Department to verify customer creditworthiness and administer COD transactions
Review financial and operational reports to ensure accuracy and make necessary adjustments
Plan facility maintenance, equipment upkeep, and operational expansion while ensuring regulatory compliance

Team Leadership and Workforce Development

Recruit, hire, develop, and retain qualified employees for service and parts operations
Provide performance management including coaching, career planning, training recommendations, and performance reviews
Enforce company policies related to safety, conduct, and workplace standards
Maintain a professional and positive workplace culture
Manage employee relations matters including disciplinary actions and separations when necessary

Compliance, Safety, and Business Development

Ensure compliance with OSHA, EPA, and applicable regulatory requirements including inspections, hazardous waste management, and environmental controls
Promote workplace safety through training, toolbox talks, accident reporting, and workers’ compensation management
Ensure completion of safety training and required drug testing programs
Participate in divisional planning and collaborate with Product Support leadership to improve operational performance and profitability
Develop and monitor annual parts and service budgets to ensure effective resource utilization
Conduct customer visits and participate in regional and divisional meetings to support business growth and service initiatives

Minimum Requirements
Education
Associates degree in related field; bachelor's degree in business or related field preferred.
Work Experience

5+ years of service industry experience.
7+ years of service industry experience (Assoc. Degree).
3+ years of Management experience.
Equivalent combinations of the above experience may be considered.

Physical

Must be able to lift, bend, stoop, and drive routinely and regularly.

Other

Must have PC experience and be competent with Windows Office, especially Excel, Word and MS Outlook.
Valid driver’s license with safe driving record required.