BRANCH MANAGER, INSPECTION

<p><b>About you</b></p><p>CARSOME Academy is looking for a dynamic, result-oriented, and experienced Branch Manager to lead our MV15 Inspection Service centre. In this role, you will oversee the day-to-day operations of the inspection centre, ensuring seamless execution of vehicle inspections, strict adherence to quality and safety standards, and the achievement of sales and operational targets.</p><p></p><p>You will be the core driver of retail and dealer customer satisfaction, a mentor to your team, and the key coordinator for internal B2C stakeholders regarding B5 expiry renewal inspections.</p><p><b>Your Day-to-day</b></p><p><b>1. Operations & Scheduling Management</b></p><ul><li>Oversee and manage internal proprietary systems and tools to ensure accurate data logging, inspection reports, and smooth workflow transition.</li><li>Act as the primary point of contact for internal B2C teams to coordinate, schedule, and execute vehicle inspections specifically for B5 expiry renewal purposes.</li><li>Maintain high efficiency in lane utilization and minimize customer wait times through smart operational scheduling.</li></ul><p><b>2. People Leadership & Manpower Planning</b></p><ul><li>Strategically forecast and manage staff rosters, leave schedules, and peak-hour deployment to ensure optimal operational capacity.</li><li>Conduct regular training, technical updates, and soft-skills mentoring for inspectors and frontline staff to elevate team performance and career growth.</li><li>Set KPIs for the team, conduct performance reviews, and foster a highly motivated, collaborative work culture.</li></ul><p>3. <b>Customer Experience & Complaint Resolution</b></p><ul><li>Provide exceptional service to both retail walk-ins (Public) and commercial partners (Dealers), ensuring an efficient and transparent inspection experience.</li><li>Promptly and professionally manage any escalations, disputes, or customer complaints, transforming negative experiences into positive outcomes.</li></ul><p>4. <b>Quality Assurance & ISO Compliance</b></p><ul><li>Audit inspection reports and physical inspection standards regularly to ensure zero compromise on data accuracy and vehicle safety assessments.</li><li>Ensure the branch strictly adheres to ISO quality management systems, regulatory standards, and CARSOME’s internal compliance protocols.</li></ul><p>5. <b>Commercial & Sales Target Driven Leadership</b></p><ul><li>Drive the branch to meet and exceed monthly inspection volume and ancillary service sales targets.</li><li>Implement local initiatives to convert public inquiries and inspections into active CARSOME ecosystem transactions.</li></ul><p><b>Your Know-How</b></p><ul><li>Minimum of 3–5 years of experience in automotive workshop management, inspection hub operations (e.g., PUSPAKOM/MV15 frameworks), or automotive retail operations.</li><li>Strong familiarity with vehicle inspection processes, B5/B7 Puspakom regulations, and automated inspection systems.</li><li>Proven track record of managing a technical/frontline team, manpower planning, and conflict resolution.</li><li>Prior experience working within ISO-certified environments is highly advantageous.</li><li>Excellent interpersonal skills with the ability to communicate effectively with both general consumers and commercial car dealers.</li><li>A self-starter mindset with a strong focus on achieving operational and sales KPIs.</li> </ul>