Branch Manager-Mountain Plaza Office

Job Summary:

The Branch Manager is responsible for the overall leadership, management, and performance of the branch. This position leads daily branch operations, develops and supports branch employees, delivers exceptional customer service, builds strong client and community relationships, supports business development and product growth, and participates in consumer lending activities. This position also provides staff coverage and operational support as needed to ensure effective branch operations.

Primary Duties /Responsibilities:

• Lead and manage the daily operations of the branch, ensuring efficient and effective delivery of branch services and consistently high standards of customer service.
• Recruit, train, schedule, coach, mentor, and evaluate branch employees; foster employee development; and provide leadership that supports a high-performing, engaged team.
• Build and maintain strong client and community relationships through exceptional service, networking, community involvement, and business development activities.
• Identify client needs and recommend appropriate Bank products and services, including commercial and consumer loans, online and mobile banking, treasury services, trust and wealth management, payroll and benefit administration, and other Bank offerings.
• Develop and grow a profitable consumer lending client base by identifying lending opportunities, recommending appropriate loan products, and participating in underwriting, approval, documentation, and portfolio management in accordance with Bank policies and procedures.
• Drive branch growth by developing new relationships, expanding existing relationships, and achieving established business development, deposit, lending, and other performance goals.
• Interview applicants for branch staff positions and lead or participate in candidate selection.
• Provide operational and customer service coverage as needed to ensure effective daily branch operations.
• Ensure branch activities comply with applicable laws, regulations, Bank policies, and internal controls while identifying and mitigating operational, lending, and compliance risks.
• Perform other duties as assigned.

Qualifications:

• Minimum four years of related banking or financial services experience.
• Previous supervisory or management experience.
• Banking experience in consumer lending, teller operations, and new accounts preferred.
• Demonstrated ability to develop client relationships, identify client needs, provide exceptional customer service, and achieve business development and performance goals.
• Strong leadership, coaching, communication, decision-making, problem-solving, organizational, and time-management skills.
• Ability to energize and motivate staff and effectively promote Bank products and services.
• Ability to work effectively in a fast-paced environment, manage multiple priorities, maintain confidentiality, and exercise sound judgment when handling sensitive client and Bank information.
• Proficient in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint. Experience using Fiserv software is a plus.

This is a Full-Time Position

Hilltop Bank is an EEO Employer

No established salary range