Branch Manager, Non-Producing

The Non-Producing Branch Manager is responsible for the overall leadership, profitability, risk management, and operational excellence of the branch. This role focuses exclusively on driving revenue growth through team performance, strengthening branch culture, ensuring regulatory compliance, and delivering an exceptional client experience.

This leader is fully accountable for the branch’s financial results, sales execution, operational integrity, and talent development. The Non-Producing Branch Manager does not originate loans and instead dedicates their efforts to coaching, recruiting, strategy, and performance management.

This position requires SAFE registration at the time of employment. American Bancshares Mortgage will initiate the SAFE registration process.

Key Responsibilities

Leadership & Performance

• Lead and manage all day-to-day branch operations to ensure efficiency, profitability, and risk mitigation
• Drive branch revenue growth and profit before taxes through strategic leadership and execution
• Establish clear production goals and hold team members accountable for results
• Analyze performance metrics and implement corrective action where needed
• Identify trends, growth opportunities, and areas of operational weakness

Talent & Culture

• Recruit, hire, and retain high-performing mortgage professionals
• Coach and develop Loan Officers and support staff to maximize performance
• Foster a culture of accountability, collaboration, and service excellence
• Identify and develop emerging leaders within the branch
• Promote high morale and maintain a cohesive, performance-driven team

Compliance & Risk Management

• Ensure compliance with all Federal, State, and Local laws and regulations
• Maintain strict adherence to mortgage industry guidelines and company policies
• Oversee quality control standards and risk mitigation practices
• Safeguard ethical business practices throughout all branch activities

Client Experience

• Ensure the branch consistently delivers a superior and professional customer experience
• Support team members in resolving escalated client concerns when necessary