Branch Manager - North Atlanta

Job Title: Branch Manager

Brand: ServiceMaster

Location: North Atlanta, GA

Business Type: Residential & Commercial Restoration and Reconstruction

Reports To: Regional Manager

Position Summary

The Branch Manager is responsible for launching, leading, and growing a newly opened ServiceMaster restoration and reconstruction branch serving the North Atlanta market. This role has full accountability for operational excellence, financial performance, and market development, with a strong emphasis on insurance carrier–driven work. The Branch Manager will ensure strict adherence to ServiceMaster brand standards, carrier program requirements, and industry best practices while delivering high-quality mitigation and reconstruction services to both residential and commercial clients.

Key Responsibilities

Operations & Service Execution

• Direct all branch operations including water, fire, mold, storm, and specialty restoration services, as well as reconstruction projects.
• Ensure rapid, professional emergency response consistent with ServiceMaster brand expectations and carrier service level agreements (SLAs).
• Enforce ServiceMaster operating procedures, quality assurance standards, and documentation requirements.
• Oversee project lifecycle management from first notice of loss through final completion, ensuring schedule adherence, scope accuracy, and cost control.

Insurance Carrier & Program Management

• Manage day-to-day performance within carrier programs, including compliance with estimating guidelines, pricing, documentation, and cycle times.
• Serve as the primary escalation point for insurance adjusters, carrier representatives, and third-party administrators.
• Ensure estimates, supplements, and invoicing are accurate, timely, and aligned with carrier expectations and ServiceMaster protocols.
• Monitor KPIs tied to carrier scorecards and implement corrective actions as needed.

Financial & P&L Accountability

• Own branch P&L performance, including revenue growth, gross margin, labor efficiency, and overhead control.
• Develop and manage annual budgets, forecasts, and production targets.
• Review job costing and financial reports regularly to ensure profitability across mitigation and reconstruction services.
• Drive disciplined collections and cash flow management in coordination with corporate and carrier billing requirements.

Leadership & Team Development

• Recruit, hire, train, and retain high-performing staff including project managers, estimators, technicians, and administrative personnel.
• Ensure all field and office staff are trained in ServiceMaster standards, carrier requirements, and customer service expectations.
• Establish clear performance expectations and conduct regular coaching and performance reviews.
• Foster a culture of accountability, professionalism, safety, and continuous improvement.

Sales, Marketing & Relationship Management

• Execute a carrier-centric business development strategy focused on adjuster relationships, program performance, and referral consistency.
• Maintain strong relationships with local and regional insurance adjusters, agents, property managers, and commercial accounts.
• Support ServiceMaster national account initiatives and regional marketing efforts.
• Represent the brand professionally within the Savannah and coastal Georgia market.

Customer Experience & Quality Assurance

• Ensure exceptional customer service throughout the claims and reconstruction process.
• Proactively resolve customer concerns, complaints, and escalations to protect carrier relationships and brand reputation.
• Monitor customer satisfaction metrics and implement improvements where necessary.

Compliance, Safety & Risk Management

• Ensure compliance with all ServiceMaster franchise requirements, carrier program standards, and applicable local, state, and federal regulations.
• Enforce OSHA compliance, safety training, and loss prevention programs across all job sites.
• Maintain required licensing, certifications, and insurance coverage.
• Manage subcontractor performance, contracts, and compliance.

Qualifications

Required

• Minimum of 5–7 years of experience in restoration and/or construction operations with leadership responsibility.
• Demonstrated experience managing insurance carrier–driven restoration work.
• Strong understanding of Xactimate estimating, job costing, and insurance claims workflows.
• Proven ability to manage branch-level P&L and operational performance.
• Strong leadership, communication, and organizational skills.

Preferred

• Prior experience within the ServiceMaster system or a similar national restoration franchise.
• IICRC certifications (WRT, ASD, AMRT, FSRT) or ability to obtain promptly.
• Experience managing residential and commercial reconstruction projects.

Work Environment & Availability

• On-call availability for emergency response, including nights, weekends, and severe weather events.
• Regular field presence at job sites and meetings with carrier partners.
• Occasional travel for ServiceMaster training, regional meetings, or disaster response.

Compensation & Benefits

• Competitive base salary with performance-based incentive compensation.
• Benefits package including health insurance and paid time off.
• Company vehicle or vehicle allowance, phone, and necessary tools.

All candidates must successfully complete a background and drug screening. All candidates must have a valid drivers license and clean Motor Vehicle Record.