Branch Manager

POSITION SUMMARY:

The Retail Office Manager (Branch Manager) helps direct work and operations in one of our six bank office locations. This position develops staff, fostering a positive environment, ensures customer satisfaction, and manages proper office operations. This role will develop consumer lending relationships and will service the retail banking needs of prospective and existing customers.

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES:

1. Represents Stillman Bank within the communities we serve in a professional manner through active participation in community organizations, seeking leadership roles where appropriate.
2. Serves on various internal committees within the bank and performs duties at regular meetings as assigned.
3. Supports employees by providing training, coaching, development and motivation.
4. Addresses customer and employee satisfaction issues promptly.
5. Assists with all operational aspects of running the office including facility maintenance, human resources, and overall office administration.
6. Participates in staff rotations for opening, closing, and Saturday operational coverage.
7. Provides support to employees for transaction overrides, dual control, and other matters needing assistance.
8. Maintains a current working knowledge and follows all applicable regulatory lending and deposit guidelines and bank lending and deposit policies, procedures and practices.
9. Opens and closes consumer deposit accounts and safe deposit boxes.
10. Analyzes and identifies financial needs of retail customers and provides information and guidance on available deposit products and services.
11. Assists consumers with inquiries and resolves problems and issues regarding all products and services offered by the Bank.
12. Coordinates the consumer loan application process, including application preparation, credit investigations, employment verifications, other required verifications and any other information or documentation deemed necessary to evaluate viability of the loan.
13. Analyzes consumer loan applicant eligibility for loan consideration as well as loan viability and makes a recommendation to management concerning its approval.
14. Informs consumer loan applicants of the acceptance or denial of their application.
15. Provides reports and data as required supporting sales and marketing activities.
16. Performs other duties, functions and special projects as assigned.