Branch Manager

Compensation: Exempt salary based on experience. Bonus eligible.

Location: Onsite; Rochester, NY Facility

Travel: Up-to10% possible

*** This position is not eligible for sponsorship ***

Responsibilities:

• Lead and manage day-to-day branch operations to achieve safety, sales, service, operational, and financial objectives.
• Manage customer order fulfilment activities and oversee On-Time Delivery (OTD) performance to ensure customer requirements are met.
• Develop and maintain strong customer relationships through regular engagement, issue resolution, and proactive communication.
• Identify opportunities for business growth and work with customers to develop solutions that enhance customer value.
• Support Sales and Operations Planning (S&OP) activities by providing insight into customer demand and operational requirements.
• Manage branch staffing levels, workforce planning, recruitment, onboarding, training, and employee development.
• Establish employee objectives, conduct performance reviews, and promote a positive and engaging work environment.
• Ensure compliance with company safety, housekeeping, security, quality, and operational policies and procedures.
• Review and manage branch financial performance, including sales forecasting, inventory forecasting, operating expenses, accounts payable, and staffing costs.
• Monitor branch performance metrics including OTD, quality performance, inventory management, shortages, and profitability.
• Promote and lead continuous improvement initiatives to enhance productivity, efficiency, and customer service.
• Ensure adherence to ISO standards and regulatory requirements.
• Oversee facility maintenance and ensure equipment is operated safely and effectively.
• Lead safety initiatives and ensure compliance with company, local, and regulatory safety requirements
• Conduct regular operational reviews and performance meetings to drive accountability and business results.
• In collaboration with sales, manage customer contract renewal activities, ensuring agreements are reviewed, renewed, and executed in a timely manner to support business continuity and customer retention.

Requirements:

• Experience managing branch operations, distribution, supply chain, warehouse, manufacturing (Minimum 3 years).
• Ability to lead teams, develop employees, and drive operational and commercial performance (Minimum 5 years).
• Previous experience with ERP systems.
• Experience managing and developing business-to-business (B2B) customer relationships, with a focus on customer satisfaction, retention, and growth.

Competencies:

• Strong leadership and people management skills.
• Excellent communication and stakeholder management abilities.
• Strategic thinking with the ability to align branch objectives to business goals.
• Strong organizational, planning, and resource management capabilities.
• Effective decision-making and problem-solving skills.
• Ability to present professionally to customers, employees, and business leaders.
• Strong financial and commercial awareness.
• Continuous improvement mindset with a focus on operational excellence and customer satisfaction.
• Project management experience is beneficial.
• Knowledge of fasteners, inventory management, or industrial products is advantageous.
• Experience in complete knowledge of on-time delivery, lines shipped, shortages, quality issues, rejects, and COGS.