Branch Manager Surabaya

● Oversees the entire operations, sales and marketing of Branch Office. Ensures smooth workflow and promote continuous improvement.

● Solving day to day problems and prevention of service failures.

● Attends and replies to operational inquiries by clients, agents and other partners in close coordination with operations team to avoid overlaps.

● Monitors and ensures that all job files are closed on time.

● Negotiates and conducts regular review/evaluation of rates from shipping companies and truckers. Establishes good partnership and rapport to all parties concerned.

● Conducts meetings with sales and operations people on a regular basis or as need arise. This is to review and assess the performance of the staff and the whole department.

● Monitoring and control of costs of Branch office.

● Ensures team integrity by effectively managing workloads, motivation and team-building.

● Identifies training needs of team members under coordination.

● Represents the company on Sea freight / Air freight operational related meetings which clients, shipping companies.

● Responsible that Jobs are profitable and reports loss making jobs with reason to MD Indonesia at the end of every month

● Reviews approval of billings from shipping companies and others operational related billings prior to request for payment by the Sea and Air freight operations staff concerned.

● Develops products and strategies under guidance and instruction of the Managing Director.

● Responsible for gross profitability of the entire department.

● Provision of monthly performance reports to the Managing Director.

● Drive forward product development with overseas partners, e.g. Sharing of Service Contracts.

● Responsible for the development of the company’s Project Logistics.

● Good knowledge of freight forwarding and logistics service.

● Good interpersonal and communication skill and a team player

Be able to communicate effectively with good command of Bahasa and English.

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 5–8 years of experience in freight forwarding and logistics, with at least 3 years in a managerial or leadership role.
• Strong knowledge of sea freight, air freight, customs clearance, and logistics operations.
• Proven track record in branch management, business development, sales growth, cost control, and profitability management.
• Strong leadership, people management, negotiation, and problem-solving skills.
• Excellent customer relationship management and business networking capabilities.
• Strong commercial acumen with the ability to develop business strategies and achieve revenue and profitability targets.
• Proficient in English and Bahasa Indonesia, both written and spoken.
• Willing to be based in Surabaya.