Branch Manager - Tumwater, WA

Full-Time | Operations Leadership | Customer Success | Business Growth

Lead a Team. Drive Results. Shape the Future.

At Evergreen Refreshments, we help companies create better workplaces through innovative vending, micro-market, office coffee, water, and breakroom solutions. As the Pacific Northwest's leading refreshment services provider, we're passionate about delivering exceptional customer experiences while building a culture where our employees can thrive.

We're seeking an experienced and motivated Branch Manager to lead our Tumwater, Washington operation. This is a key leadership role responsible for overseeing branch performance, developing team members, strengthening customer relationships, and driving operational excellence.

If you're a strategic leader who enjoys building great teams, improving processes, and delivering exceptional service, this is an opportunity to make a meaningful impact within a growing and successful organization.

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What You'll Do & Succeed Here

• Lead, coach, and develop branch employees to achieve operational and customer service excellence
• Foster a culture of accountability, safety, teamwork, and continuous improvement
• Build and maintain strong relationships with key customers through regular communication and partnership
• Oversee daily branch operations to ensure efficiency, service quality, and customer satisfaction
• Manage branch financial performance, including budgeting, forecasting, expense control, and profitability
• Monitor and improve key performance metrics across operations, service, and customer retention
• Support business development efforts and partner with sales teams to grow market share
• Identify opportunities to improve processes, increase efficiencies, and enhance the customer experience
• Collaborate with cross-functional teams to ensure successful execution of business objectives
• Ensure compliance with company policies, safety standards, and industry regulations

• Proven leadership experience in operations, logistics, distribution, food service, hospitality, route-based services, or a related industry
• Strong ability to coach, motivate, and develop high-performing teams
• Demonstrated success managing business operations and driving measurable results
• Experience managing budgets and profit-and-loss performance
• Excellent communication, relationship-building, and problem-solving skills
• Strong organizational skills with the ability to manage multiple priorities effectively
• Customer-focused mindset with a passion for service excellence
• Experience supporting sales growth, customer retention, or business development initiatives preferred
• Proficiency with business systems, reporting, and operational metrics
• Bachelor's degree preferred but not required