Branch Manager - Tuticorin
Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd
Responsible for general administration of the office
To have regular rapport with JM Baxi Terminal and with Port authorities
Evaluate customer potential and conduct MR Sales Planning
Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts
Ensure regular updates of all activities in Salesforce
Review customer performance with Sales Manager and define appropriate actions
Where appropriate for their market serve as specialists for a segmented vertical
Prepare and conduct visits, report and follow-up on visits
Hinterland coverage in districts surrounding Tuticorin
Coimbatore location market knowledge
Conclude contracts for MR customers (proposal, negotiation, closing)
Record commitments (tender tracking/commercial)
Drive CU business for foreign MRs and adhere to Push-Pull process
Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)
Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM
Provide clear info to Sales Coordination regarding handover to Customer Service
Mandatory: Request you to please provide answers to the questions below as part of the shortlisting process (kindly attach your responses along with your resume).
- Describe a situation where you collaborated with cross-functional teams (e.g., Operations, Customer Service, Trade…) to achieve a sales or business objective. What was your role,
how did you align stakeholders, and what was the outcome? - Tell us about a time when you faced a disagreement or conflict with a colleague, customer, or another department. How did you resolve the situation, and what did you learn from the experience?
- Share an example of how you enabled a colleague or team member to succeed. What was your role, and what impact did it have?
Candidates should possess either a Shipping apprenticeship qualification or a bachelor’s degree
8-10 years of experience in the maritime industry or equivalent combination
of education and experienceExperience in field sales is a must.
Advanced negotiation, decision-making and presentation skills, self-confident and should have a professional approach towards any situation.
Demonstrate strong listening, verbal and written communication skills
Self-starter, self-motivated, resourceful and responsive
Demonstrate ability to be a multi-tasker, set priorities, organize work and implement action items
Analytical skills
Ability to work effectively in a team environment and good interpersonal skills
Comprehensive knowledge of user application systems (FIS, CRM, COMPASS, MS Office)
Fluent in English