BRANCH MANAGER
KEY RESPONSIBILITIES
A. Business Growth & Revenue Generation (Primary Focus)
∙Drive deposit mobilization targets (CASA, fixed deposits, savings).
∙Grow loan portfolio within approved risk appetite.
∙Identify and pursue new business opportunities (SMEs, micro clients, salaried customers,
groups).
∙Develop and execute branch sales plans aligned with Bank strategy.
∙Monitor branch profitability and income performance.
∙Promote cross-selling of bank products (loans, deposits, digital channels, agency banking).
∙Build strategic partnerships within the branch catchment area.
B. Customer Acquisition & Relationship Management
∙Build and maintain strong relationships with key clients.
∙Conduct regular client visits and market activations.
∙Ensure high customer satisfaction and service quality.
∙Resolve escalated customer complaints promptly.
∙Lead community engagement and brand visibility initiatives.
C. Loan & Deposit Portfolio Oversight
∙Ensure quality of loan portfolio originated at branch.
∙Monitor delinquency and support recovery efforts.
∙Ensure proper documentation before loan submission to Credit.
∙Monitor deposit mix and cost of funds at branch level.
∙Track branch PAR and NPL trends.
D. Branch Operations Management
∙Ensure smooth daily operations of the branch.
∙Maintain adequate cash management and liquidity.
∙Ensure compliance with operational policies.
∙Oversee branch security and asset safeguarding.
∙Ensure proper record keeping and documentation.
E. Staff Leadership & Performance Management
∙Lead, motivate, and supervise branch staff.
∙Set and monitor staff KPIs aligned with business targets.
∙Conduct performance reviews.
∙Identify training needs and build team capacity.
∙Promote ethical conduct and customer-centric culture.
F. Compliance & Risk Management
∙Ensure adherence to:
oBank policies and procedures
oKYC and AML/CFT requirements
oRegulatory guidelines issued by the Bank of Tanzania
∙Ensure proper documentation of all transactions.
∙Support internal and external audit processes.
∙Maintain segregation of duties within branch.
G. Reporting
∙Prepare and submit:
oDaily/weekly sales performance reports
oMonthly branch performance reports
oPortfolio quality reports
∙Monitor: