Branch Manager

Job Responsibilities

•Oversee overall branch operations, sales performance, and daily outlet management to ensure smooth and efficient operations.

•Lead and motivate the outlet team to achieve individual and branch sales targets, including revenue, conversion rates, and customer retention KPIs.

•Monitor and evaluate sales performance, identify areas for improvement, and implement effective strategies to achieve business objectives.

•Manage daily outlet operations, including customer service, complaint resolution, administrative duties, and service quality standards.

•Oversee staff scheduling, leave arrangements, manpower planning, and other operational HR matters.

•Train, coach, and develop team members to strengthen sales performance, customer engagement, and service delivery.

•Conduct regular performance reviews, provide constructive feedback, and support continuous team development.

•Implement company operational policies, service standards, and management procedures consistently across the outlet.

•Improve operational efficiency, customer satisfaction, and overall branch profitability.

•Prepare sales performance reports, operational updates, and KPI analysis for Management.

•Collaborate with Management to implement business improvement initiatives and support company growth.

•Perform other relevant operational and management duties as assigned.

Job Requirements

• Minimum five years of relevant working experience in haircare, beauty, retail, or a similar service-oriented industry, with demonstrated achievement of sales targets and KPIs.

• Proven experience in outlet operations, team leadership, sales management, and staff development.

• Strong understanding of sales performance indicators, customer conversion, customer retention, and revenue growth strategies.

• Excellent communication and interpersonal skills, with the ability to engage effectively with customers, employees, and Management.

• Strong leadership, problem-solving, and decision-making skills.

• Self-motivated, detail-oriented, and results-driven, with a strong sense of accountability.

• Ability to manage multiple operational priorities and deliver results in a fast-paced, targetdriven environment.

• Proficient in handling customer complaints, staff coordination, and day-to-day outlet administration.

• Able to work rotating shifts, weekends, and Public Holidays according to outlet operational requirements.