Branch Manager
You will lead a branch team, acquire and deepen customer relationships, drive growth across deposits, lending, credit cards, and investments, coach and develop employees, manage performance, coordinate with internal partners, improve digital banking adoption, and balance growth with operational risk management.
Responsibilities
- Provide inclusive leadership to build and retain a high-performing team
- Set expectations and manage performance through coaching
- Lead the branch team in identifying customer financial needs
- Deliver consumer and business solutions
- Coach employees through observation, feedback, and follow-up
- Hold the team accountable for behaviors and outcomes
- Partner with internal sales partners
- Identify opportunities to simplify banking for customers
- Educate customers about digital options
- Analyze reporting and employee observations
- Improve team performance and primary banking relationships
- Manage growth, operational soundness, talent decisions, and risk
- Resolve issues and model protective behaviors
Requirements
- 5+ years of banking, financial services, or Branch Network experience
- 2+ years of leadership experience
- Ability to hire, coach, and develop sales professionals
- Customer-focused sales leadership experience
- Performance analysis and action planning ability
- Independent judgment and critical thinking
- Time management, prioritization, and delegation skills
- Experience managing affluent, high-net-worth, and business customer segments
- Knowledge of banking laws and regulations
- Compliance controls knowledge
- Operational risk management knowledge
- Loss prevention knowledge
- SAFE registration