Branch Member Service Associate (Banking Experience Required) - Annapolis, MD

As a Branch Member Service Associate, you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with a solid compensation package and formal training modules – YOU control your career advancement as you learn and execute new skills.

We are looking for a candidate who has account opening experience.

Work Schedule

All MSAs are scheduled to work a minimum of two Saturdays per month including MSAs assigned to branches without Saturday hours.

The typical work week is approximately 40 hours. MSAs must be available between the hours of 7:30 am and 5:30 pm Monday - Thursday, 7:30 am and 6:30 pm Friday and 8:30 am and 1:30 pm on

Saturday.

Specific shifts will be scheduled based on branch location operating hours.

Salary: $21.00 - $28.75/Hourly (based on level and experience)

Job Duties and Responsibilities

Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes.
Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
Handles consumer loan application processing, document collection, and disbursements.
Advises members regarding available insurance protection (life, disability, gap, etc.).
All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
All MSAs may be assigned duties to support other areas in the Credit Union.
All MSAs are expected to support the Call Center queues (phone and email).

Education and Experience

MSA I

High school diploma or general education degree (GED).
A minimum of one year of customer service experience with cash handling or Bank/Credit Union/Financial Call Center knowledge/experience with financial products.
Cash handling experience required.

MSA II - (In addition to the requirements of Level I)

Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market.
Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling.

MSA III – (In addition to the requirements of Level II)

Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance.
Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience. Advanced sales/cross-selling experience.

Our Generous Benefit Package Includes:

NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.

+Insurance coverage begins the 1st day of the month, following 30 days after hire date. *100% Credit Union-Paid

Full-Time Employee Benefits:

401(k) with employer match up to 6% and immediate 100% vesting
Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)
High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
Long-term Disability Insurance+*
Flexible Spending Medical Account (FSA)+
Flexible Spending Dependent Care Account+
Health Savings Account (HSA)+
Voluntary Supplemental Employee and Dependent Life Insurance+
Voluntary Short-term Disability Insurance+
Life Insurance/AD&D+*
Vacation Leave (excluding Outside Loan Officers)
Sick and Safe Leave
11 Paid Holidays
Education Assistance
Employee Referral Bonus*
Credit Union Membership Eligible
Employee Assistance Program+*
Identity Theft Protection (Additional premiums to add family members)+*
Pet Insurance
Employee Discount Program

All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.

WE’RE STRONGER TOGETHER

At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together

Posted: 8/10/2026

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What this application asks

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Resume/CV, Full name, Email, Phone, Current location, Current company

Enter your full legal name
Enter your full physical address (Street, Apt, City, State Zip) written answer
What is your desired type of employment? choose one
Are you eligible to work in the U.S.? (Some branches require U.S. citizenship) choose one
Currently, it is NASA FCU’s policy to not sponsor immigration visas. Will you now or in the future require sponsorship for employment visa status (for example, H-1B visa status)? choose one
Are you age 18 or over? choose one
Salary Requirements (Please do not disclose your current and/or past salaries):
Were you referred by a member of our NASA FCU team? choose one
Please enter the referring employee’s name. written answer · optional
Are you related to any current employees or Volunteer Board/Committee members of NASA FCU or CU Title? yes / no · optional
If you answered "yes" to the previous question, what is the name and relationship of your relative? optional
Have you ever been employed at NASA FCU or CU Title before? choose one
Are you or have you been a member of NASA FCU? choose one
What is your highest level of education completed? choose one
What is the title of your degree? optional
Are you able to perform the essential functions of the job for which you are applying (with or without reasonable accommodation)? - Please do not provide information about the existence of a disability, particular accommodation or whether an accommodation is necessary. These issues may be addressed at a later stage to the extent permitted by law. choose one
Have you ever been fired or asked to resign from a job? If yes, please explain in the box below. (Answering “Yes” to this question does not constitute an automatic bar from employment. Factors such as date(s) and/or seriousness of any previous workplace deficiencies will be taken into account. Failure to disclose material information is cause to revoke a job offer or, where applicable, terminate the employment relationship.) choose one
Please provide an explanation if you answered yes to the question above. written answer · optional
I certify that all information provided on this Application for Employment is true and correct. choose one
I will alert the recruiter in writing if there are any significant changes to my work history or education after submitting my Application for Employment. choose one
I authorize, without reservation, and to the fullest extent allowed by law, the employer, its agents, representatives, or employees to contact and obtain all necessary information from any/all listed references, employers, public agencies, licensing authorities and educational institutions to verify the accuracy of the information provided by me in this Application for Employment, job interview or resume. I agree to waive any and all rights and claims I may have regarding the employer, its agents, representatives or employees for seeking and legally using truthful information for the purpose of employment and all other persons, corporations or organizations for furnishing such information about me. choose one
I understand that if I am hired, I am free to resign at any time, with or without cause or prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause or prior notice, except as may be required by law. This Application for Employment does not constitute an agreement or contract for employment for any specified period or duration. I understand that no supervisor or representative of the employer is authorized to make any assurances to the contrary and that no implied oral or written agreements in contradiction to the above language unless they are in writing and signed/approved by the employer’s President and CEO. choose one
I understand that this Application for Employment remains active for six months. choose one
I understand that NASA Federal Credit Union does not unlawfully discriminate in employment and no question on this Application for Employment is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state, or federal law. choose one
I understand that if I am hired, I will be required to provide proof of identity and legal authorization to work in the United States and that federal immigration laws require me to complete an I-9 Form in this regard. choose one
UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. ANY EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. choose one
I understand that any information provided by me that is found to be false, incomplete or misrepresented in any way, will be sufficient cause to eliminate me from further consideration for employment, or may result in my immediate discharge from the employer's service, whenever it is discovered. choose one
Date of Application
Are you available to work within the hours of 7:30AM to 5:30PM M-Th, 7:30AM to 6:30 PM Friday and 8:30AM to 1:30PM Saturday? choose one · optional
Full-time Branch MSA are required to work a minimum of two (2) Saturdays per month. Can you work at least 2 Saturdays per month? choose one · optional
Full-time Branch MSA are scheduled 35 – 40 hours. Schedules vary. Can you work between 35-40 hours per week? choose one · optional
You will be required to cover other Branches, which includes Saturdays. Certain Branches will not be accessible by public transportation, rideshare, or taxi. Will you be able to cover other branches as needed? (Note: Mileage and/or parking will be paid when applicable) choose one · optional
Branch New Hire Training is conducted at our Corporate Office in Upper Marlboro, MD. Training is Monday thru Friday 8:00AM – 5:00PM EST and will last approximately 5 weeks. Are you able to attend a 5-week training in our Upper Marlboro, MD location? choose one

Branch Member Service Associate (Banking Experience Required) - Annapolis, MD

Job Duties and Responsibilities

Education and Experience

Our Generous Benefit Package Includes:

What this application asks

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