Branch Operations Manager

Alliant Bank is seeking a Branch Operations Manager to oversee branch operations, ensure compliance, drive performance goals, and provide exceptional customer service. This position reports to the local Vice President and requires a proactive leader with strong operational expertise, management skills, and a commitment to excellence in banking services.

Key Responsibilities:

Key responsibilities include, but are not limited to, the following:

Branch Operations & Compliance:

• Oversee the daily operations of a full-service branch, ensuring compliance with bank policies, regulatory requirements, and security protocols.
• Monitor customer transactions for fraud prevention and policy adherence.
• Ensure accurate reporting, document retention, and operational efficiency.
• Maintain branch facilities in a professional and customer-friendly condition.

Team Leadership & Performance Management:

• Lead and develop a team of banking professionals, fostering a positive and collaborative work environment.
• Set and achieve branch performance goals in alignment with regional and bank objectives.
• Provide coaching, training, and supervision to staff, ensuring high service and sales standards.
• Conduct performance evaluations and make recommendations for hiring, promotions, and disciplinary actions.

Customer Service & Relationship Management:

• Supervise the customer service team, ensuring efficient processing of transactions and resolution of customer inquiries.
• Assist with complex customer service issues and approve exception transactions.
• Build long-term relationships with clients, identifying opportunities for cross-selling and referrals.
• Address and resolve customer complaints professionally and effectively.

Sales & Business Development:

• Support sales and marketing efforts by engaging in business development activities and expanding the bank’s client base.
• Understand and promote the bank’s products and services, educating staff on cross-selling opportunities.
• Develop and maintain a strong network of business and community contacts.

Loan Operations & Support:

• Ensure proper processing of loan payments, escrow disbursements, and collateral lien perfection.
• Maintain loan document tracking and reporting.
• Address customer inquiries regarding loan products and procedures.