Branch Operations Manager

Overview

The Branch Operations Manager is responsible for the administration and efficient daily operation of the branch office, including security and safety in accordance with the Bank’s objectives. Ensures established policies and procedures are followed. Serves as a key operational resource for the bank. Ensures customers are promptly and professionally served. Trains, directs, and supervises branch staff.

Responsibilities

• Manage direct reports to promote the sales and service culture and maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.
• Interfaces primarily with branch employees. Ensures effective operations and minimizes potential losses. Provides necessary support to branch and other bank personnel in posting errors, outages, questions and clarification relating to existing policies and procedures, dealing with requests to add new or change existing policies and procedures and general balancing issues. Submits management and personnel reports as required.
• Participates in community events to increase the Bank’s visibility and to enhance new and existing business opportunities.
• Serves as the primary representative for all projects directly or indirectly related to Branch Support. Researches, develops, implements, communicates and enforces all new branch and product related policies and procedures. Ensures effective operations and minimizes potential losses.
• Provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation. Adheres to high ethical standards, and complies with all regulations/applicable laws.
• Keeps management apprised of all critical issues.
• Ensures customers’ requests and questions are promptly resolved. Handles customers’ complaints. Ensures customers are informed of Company services and policies.
• Ensures branch personnel are well trained in all phase of their respective jobs. Completes orientation of new employees in overall branch procedures. Actively participates in cross-training personnel and assures staff is kept abreast of all products and services.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Other duties as assigned.