Branch Operations Manager-San Jose, CA

Job Summary\:

Under branch manager direction manage the overall operational efficiency of the branch office. Directs day to day operational functions, ensuring compliance with firm and regulatory policies and procedures. Uses extensive knowledge and skills obtained through education and experience to identify, research, analyze and resolve complex issues.

Essential Duties and Responsibilities\:

• Performs back-up for all operational functions as required by workloads and absences.

• Works directly with home office personnel to coordinate branch-home office workflow.

• Completes self-audit of branch procedures.

• Assists Branch Manager with confidential matters and compliance visits and replies.

• Assists Branch Manager with controlling expenses and operating at peak efficiencies.

• Oversees ordering of supplies, purchase orders and postage usage.

• Maintains accounting of branch petty cash.

• May review branch invoices and operating statements.

• Researches and resolves complex problems relating to client accounts and inquiries.

• Assists Branch Manager in disseminating information at regular branch meetings.

• Coordinate rent, facility, office maintenance and cleaning/security issues.

• Recruits, selects, orients, trains and supervises branch operations associates.

• In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files.

• Reviews daily work of operations associates.

• Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.

• Ensures daily staffing levels and cross-training is adequate.

• Coordinates registrations, continuing education, licensing, etc. of branch personnel.

• Performs other duties and responsibilities as assigned. May perform some Branch Manager duties.