Branch Operations Manager

What you will be doing

• Leading and supporting the day-to-day operations of the branch, including warehouse and transport activities.

• Managing and supporting warehouse operatives and drivers, including daily planning, vehicle loading and route planning.

• Welcoming customers, understanding their projects and providing a high level of customer service.

• Processing customer orders and ensuring deliveries are checked and completed accurately.

• Loading and unloading vehicles using a forklift, with training provided if required.

• Maintaining accurate stock levels through regular stock checks and counts.

• Supporting the Branch Manager with day-to-day branch management and producing monthly reports.

• Maintaining a clean, tidy and well-organised branch.

• Taking responsibility for health and safety across the branch and ensuring safe working practices are followed.

• Working both indoors and outdoors as part of the day-to-day branch operation.

What we are looking for

• Previous experience within the civils, infrastructure, utilities, building materials or a related industry is preferred.

• Experience managing warehouse and transport operations.

• Previous experience leading and supporting a team, with an inclusive and collaborative leadership style.

• A strong customer-first approach and genuine enthusiasm for dealing with customers.

• Good organisational skills, with the ability to plan and manage competing priorities.

• A strong understanding of health and safety and a commitment to maintaining high standards.

• Comfortable working in both warehouse and outdoor environments.

• Good commercial awareness and an understanding of how operational decisions impact the wider branch and business.

• A hands-on approach and the willingness to get involved in the day-to-day running of the branch.

• A positive attitude, strong communication skills and the ability to work effectively as part of a team.