Branch Ops - Central Function - Senior Manager - L4 - Mumbai (Intellion Square)

<p class="MsoNormal"><b>Role Purpose</b></p><p><b></b></p><b></b> <p class="MsoNormal"><b> </b></p> <p class="MsoNormal">To drive operational excellence across branch operations through effective cross-functional coordination, process improvement, customer-centric problem solving, and automation-led initiatives. The role will act as a key liaison between various departments to ensure seamless execution of operational processes and enhanced customer experience.</p><p></p> <p class="MsoNormal"></p><p> </p> <p class="MsoNormal"><b>Key Responsibilities</b></p><p><b></b></p><b></b> <ul style="margin-top:0in;" type="disc"> <li class="MsoNormal">Coordinate with multiple departments to ensure smooth execution of branch operational processes.<p></p></li> <li class="MsoNormal">Drive resolution of operational issues by collaborating with relevant stakeholders.<p></p></li> <li class="MsoNormal">Identify process gaps and implement sustainable solutions to improve efficiency and service delivery.<p></p></li> <li class="MsoNormal">Lead automation and digitization initiatives to reduce manual effort and improve productivity.<p></p></li> <li class="MsoNormal">Monitor and enhance customer experience by addressing operational bottlenecks proactively.<p></p></li> <li class="MsoNormal">Support business and operations teams with process governance, compliance, and controls.<p></p></li> <li class="MsoNormal">Analyze operational data and provide actionable insights for process optimization.<p></p></li> <li class="MsoNormal">Ensure adherence to regulatory and organizational guidelines across branch operations.<p></p></li> </ul> <p class="MsoNormal"></p><p> </p> <p class="MsoNormal"><b>Desired Candidate Profile</b></p><p><b></b></p><b></b> <ul style="margin-top:0in;" type="disc"> <li class="MsoNormal">Strong background in <b>Insurance Operations</b>, preferably with exposure to <b>Branch Operations</b>.<p></p></li> <li class="MsoNormal">Proven experience in <b>cross-functional stakeholder management</b> and coordination.<p></p></li> <li class="MsoNormal">Customer-focused mindset with a passion for delivering superior service.<p></p></li> <li class="MsoNormal">Strong problem-solving and analytical skills.<p></p></li> <li class="MsoNormal">Demonstrated experience in driving process improvements and automation initiatives.<p></p></li> <li class="MsoNormal">Excellent communication and interpersonal skills.<p></p></li> <li class="MsoNormal">Ability to work in a dynamic environment and manage multiple priorities.<p></p></li> </ul> <p class="MsoNormal" style="margin-left:0.5in;"></p><p> </p> <p class="MsoNormal"><b>Preferred Experience</b></p><p><b></b></p><b></b> <ul style="margin-top:0in;" type="disc"> <li class="MsoNormal">5–8 years of experience in Insurance Operations / Branch Operations.<p></p></li> <li class="MsoNormal">Exposure to process automation, digital transformation, or operational excellence projects will be an added advantage.<p></p></li> </ul>