Branch Relationship Manager Growth Consumer Banking Group
You acquire new DBS clients with assets under management of at least INR 1 million, grow existing client relationships, cross-sell and up-sell banking products, build an acquisition pipeline, manage customer satisfaction, resolve queries, and maintain compliance with sales, KYC, AML, and regulatory requirements.
Responsibilities
- Acquire and upgrade quality new-to-bank clients in the branch catchment
- Build and execute an acquisition pipeline through self-sourcing, referrals, walk-ins, prospecting, and community engagement
- Engage existing customers to retain and grow assets under management
- Achieve monthly and annual volume and revenue objectives
- Activate e-channels and grow savings books
- Cross-sell and up-sell banking products and services
- Manage client relationships and deliver customer service
- Resolve customer queries and complaints within agreed turnaround times
- Perform due diligence during client onboarding
- Ensure internal and regulatory compliance
Requirements
- Minimum 2 years of experience in a reputed bank
- Proficiency in banking products
- Graduate with 10+2+3 years of education
- Strong relationship management and influencing skills
- Customer service orientation
- Effective probing and listening skills
- Written and verbal communication skills
- Knowledge of the local market and competition
- Knowledge of HNI sales and wealth management products
- Understanding of banking and para-banking guidelines
- Understanding of KYC requirements and anti-money laundering policies
- Knowledge of financial markets and products