Roots Group of Companies

Discussion

Branch Service Head

Open 22d
  • Lead branch service operations to ensure timely and quality customer support.
  • Manage preventive and breakdown maintenance to maximize equipment uptime.
  • Supervise and develop service engineers and technicians.
  • Resolve customer issues promptly and maintain high satisfaction levels.
  • Drive service revenue through AMCs, contracts, and spare parts sales.
  • Monitor and achieve service KPIs and branch performance targets.
  • Ensure availability of spare parts, tools, and accurate service documentation.
  • Collaborate with Sales and Operations while ensuring compliance with company policies and safety standards.


    • Requirements

  • 10-15 years of experience in service operations, including at least 3 years in a team leadership role.
  • Experience in industrial equipment, material handling equipment, construction equipment, or automotive service is preferred.


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