BRANCH SUPERVISOR

GENERAL PURPOSE:

Responsible for providing timely and quality member service according to University Credit Union policies, practices, and procedures. Comply with all laws and regulations in the areas of teller transactions, withdrawals, loan payments and share draft processing, ATM transactions processing, money orders, traveler/cashier cheques, statement research, new accounts, certificates of deposit, stop payment requests, and direct deposits. Informs , trains, and evaluates personnel to ensure that University Credit Union continues to properly service member accounts as well as provide quality loan servicing in accordance with lending regulations and in the best interest of the membership as a whole. Part of an active, member driven “World Class” service and sales culture. Performs all duties in conformance with University Credit Union policies and procedures, with all Federal and State rules and regulations including BSA/AML/OFCA/CIP/Fact Act and all other applicable regulations.

1. PRIMARY DUTIES AND RESPONSIBILITIES:

• To direct the operations of a small, remote University Credit Union facility, ensuring the branch meets organizational financial, operational, service, sales, and growth plans.
• Provides teller financial services to members through a member driven, sales and service performance.
• Operates in a needs based selling capacity by keying (targeting) on member needs as derived through member interaction thereby determining product and service requirements.
• Responsible for providing supervision and support to team.
• Provides loan services information and assistance to members by ensuring members complete credit and loan applications and obtaining credit reports if necessary. Junior Loan Officer lending authority.
• Be an active participant in the University Credit Union Management Team.

2. SPECIFIC DUTIES AND RESPONSIBILITES:

• Balances teller cash drawers, does corrections on teller errors, provides tellers with supervisory overrides, orders and issues cash, balances vault cash and approves checks for tellers.
• Directs, develops motivates, hires, and disciplines branch personnel; administers performance evaluations and recommends appropriate personnel actions to V.P. Branch Administrator.
• Maintains records of teller overages and shortages for submission to V.P. Branch Administrator.
• Reviews staffs’ time sheets for accuracy and submit to V.P. Branch Administrator for approval at the end of pay period.
• Assists members with concerns/complaints unable to be resolved by other staff members.
• Represents the branch as appropriate in its relationships with members, sponsor organization(s), suppliers, other financial institutions, and similar groups.
• Maintains communications with main office, prepares and submits standard reports.
• Monitors branch operating results relative to established objectives and insures that appropriate steps are taken to correct unsatisfactory conditions.
• Performs same duties as Member Service Representative I (teller) and II (in-person member services).
• Goes on business calls in area near branch to develop new business – consumer and commercial – for the branch.
• Responsible for enforcing CIP program with branch team and verifying the identification documentation per credit union policy.
• Complete Unusual Activity Report on all suspicious activity including consumer lending, debit card, credit card and advise VP Branch Administrator.
• Complete Unusual Activity Report on all suspicious activity including consumer lending, debit card, credit card and advise VP Branch Administrator.
• Run OFAC on all new accounts.
• Run Telecheck on all new accounts.
• Complete or cause to be completed the University Credit Union Identity Theft Log on all reports received
• regarding identity theft.
• Report all cases of fraud to immediate supervisor.

2. SPECIFIC DUTIES AND RESPONSIBILITES (continued):

• Complete Currency Transaction Report (CTR) report via the Financial Enforcement Network (FINCEN) and advise the compliance coordinator of its completion.
• Complete Suspicious Activity Reports (SAR) report via the Financial Enforcement Network (FINCEN) and advise the VP Branch Administrator of its completion.
• Report all cases of fraud to immediate supervisor.
• Ensure that Branch personnel team follows all written Policies, Procedures and Internal control guidelines to be in compliance with BSA/AML/OFAC regulations.
• Review, maintain or cause to be maintained all logs relating to BSA/AML/OFAC.
• Monitors all branch activities to insure they are in compliance with established policies and procedures.
• Meets or exceeds annual budgeted operating plan for the branch.
• Keeps management informed regarding key operating issues affecting the branch.
• Responsible for keeping the branch and its surrounding environs neat and clean.
• Performs all other duties as assigned.

3. BASIC QUALIFICATION REQUIREMENTS:

• Bachelor’s degree required. 3 years financial service experience or 2 years credit decision making/lending experience.
• Knowledge of teller functions, i.e. deposits, withdrawals, check cashing, daily reconcilement, and a minimum of two years serving in a position(s) requiring such knowledge.
• Knowledge of ATM transactions, share draft (check) processing and direct deposit payroll processing is highly desirable.
• Knowledge of loan processing, credit report interpretation, employment verification, and loan interviewing is desired.
• Ability to articulate clearly both verbally and in writing.
• Good reasoning ability and sound judgment.
• Ability to supervise, delegate, motivate or influence University Credit Union staff, and maintain a significant level of diplomacy and trust.
• Ability to maintain order in an environment of changing priorities.
• Ability to work in a fast paced customer/service/sales orientated environment with accuracy.
• Computer knowledge and aptitude for accurate data entry.

4. PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

While performing the responsibilities of the job, the team member is required to see, hear, listen, speak and write English to convey or receive detailed or important instructions or ideas accurately and timely. The team member is required to sit / stand and be able to type repetitive keystrokes. Although sedentary work, the team member is occasionally required to walk, reach with arms and hands, to stoop, kneel, crouch, bend, balance, climb or lift and move objects up to 50 lbs. Vision abilities required by this job include close vision and extended viewing of computer screen.

Work Environment

Works in an office environment; no hazardous or significantly unpleasant conditions, but team member may occasionally be required to perform job duties outside of the typical office setting.