Branch Support Executive

The Branch Support Executive will be an integral part of our CLM Domestic BFSI team, specifically in the Manpower - Back Office department. This role involves direct interaction with customers, handling their inquiries, and offering solutions to ensure their satisfaction. The executive will work closely with the customer care team to maintain a high standard of service and build strong customer relationships.

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and offer appropriate solutions.
• Maintain a positive and professional attitude when interacting with customers.
• Collaborate with the customer care team to ensure a seamless customer experience.
• Stay updated with product and service knowledge to provide accurate information.
• Document and record customer interactions for future reference.
• Identify and escalate complex customer issues to the relevant teams.
• Ensure customer data privacy and security during interactions.
• Assist in maintaining a positive company image and brand reputation.
• Actively contribute to team goals and support team members when needed.

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a positive attitude.
• Ability to work independently and manage time effectively.
• Proficiency in MS Office and basic computer skills.
• Prior experience in a customer support role is preferred.
• Knowledge of customer relationship management (CRM) systems is an asset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent problem-solving and analytical skills.
• Willingness to learn and adapt to new processes and technologies.
• A positive, solution-oriented mindset is essential.