BRANCH TRANSFORMATION PROGRAM MANAGER

JOB PURPOSE
To act as the bridge between business and technology by ensuring program initiatives align with strategic priorities, driving process optimization, and coordinating governance, delivery, and stakeholder engagement across all workstreams.

Job Description
Governance & Framework
1. Manage the PMO governance framework to ensure consistent standards, tools, and methodologies are applied across all workstreams.
2. Manage the program change control process to protect scope, budget, and timelines while allowing flexibility through structured approvals.
3. Govern the benefits realisation framework to ensure measurable business outcomes are tracked, reported, and delivered against the business case.
4. Track program resources, deliverables, and milestones to prevent bottlenecks and ensure optimal allocation across teams.
Program Delivery & Schedule Management
5. Manage program delivery from planning through closure to guarantee accountability for end‑to‑end execution and timely completion of transformation initiatives.
6. Maintain the integrated master program schedule to provide a single source of truth for milestones, dependencies, and critical paths.
7. Manage sequencing of workstream delivery to align program execution with business priorities and ensure critical initiatives are delivered at the right time.
8. Track all program activities to maintain visibility and accountability.
Risk, Issue & Dependency Management
9. Update the program risk and issue register to provide visibility and accountability, enabling proactive mitigation and contingency planning.
10. Act as escalation point for program workflows to ensure timely decision‑making and avoid delays in program execution.
11. Track and govern cross‑workstream dependencies to prevent delivery gaps and delays by managing integration points effectively.
12. Follow strategies for risk mitigation and create contingency plans to ensure budget coverage for agreed risk responses.
Reporting & Stakeholder Communication
13. Manage the program reporting framework to give senior management and the Board accurate, timely visibility for informed decision‑making.
15. Facilitate cross‑workstream coordination, documentation, and reporting (e.g., MSTC, BCOIT), maintaining an up‑to‑date status.
16. Prepare program status updates to support executive oversight and enable leadership intervention when necessary.
Resource Capacity & Program Operations
17. Own the program resource capacity tracking model to identify constraints early and resolve conflicts through prioritisation.
18. Manage the program’s operational rhythm — meetings, cadences, decision logs, trackers — to create structure and discipline in execution.
19. Liaise with internal and external parties to facilitate smooth interactions, timely decisions, and resolution of operational issues.
Transformation, IT & Vendor Alignment
20. Follow agile operating models, innovation, and organisational change to embed modern delivery practices and ensure transformation is sustainable.
21. Translate business needs into actionable requirements for IT and Technology teams to bridge the gap between strategy and execution.
22. Collaborate with IT program management to ensure program plans reflect business priorities.
23. Validate delivery dates with IT PMO and third‑party vendors to keep all parties aligned and avoid miscoordination.
Policies, Processes and Procedures
24. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day- to-day operations
25. Follow the day-to-day operations related to own jobs in the Branch Transformation Program to ensure continuity of work
Compliance
26. Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.