Brand Advocate Non-Voice
Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
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Provide courteous and prompt resolution to provider/member inquiries by conducting thorough investigations and fully educating provider/member with the goal of resolution on initial contact. Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed. Research and investigate service failures and report to leadership; identify root cause and recommend resolutions for service recovery and retention.
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