Brand Ambassador (2nd Shift)

JOB SUMMARY:

At Hotel Versailles, the Brand Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Brand Ambassador owns all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary

ESSENTIAL/PRIMARY DUTIES:

• Demonstrates passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism.

• Serves as the tour guide for all hotel experiences a guest may encounter

• Demonstrates mastery of the hotel’s systems to ensure accurate information is inputted, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure

• Ensures that all guest requests are delivered, and no aspects are overlooked to deliver a seamless experience

• Prioritizes the guest’s satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment.

• Displays professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence

• Demonstrates expert knowledge of the position’s service standards, procedures, and practices.

• Collaborates effectively with co-workers and other departments to ensure guest needs are met.

SECONDARY DUTIES:

• Accommodate special requests for guests as needed.

• Proactively suggest recommendations to the Hotel Manager to improve upon the services offered to our guests

EDUCATION AND/OR EXPERIENCE:

• High School[AC1] Diploma and a minimum of two (2) years of experience in guest/customer service for luxury goods or services; or equivalent combination of education and experience

• Valid driver’s license and successful completion of Motor Vehicle Report required to assist in parking guest vehicles as needed

COMPETENCY/SKILL REQUIREMENTS:

• Passion for the people, place, and culture of our community

• Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals

• Professional proficiency of the English language in reading, writing and verbal communication

• Ability to adapt to changes and unexpected events

• Ability to maintain a professional and calm demeanor

• Attention to detail

• Ability to multitask and problem solve

• Strong planning/organizational skills

SUPERVISORY RESPONSIBILITIES:

No supervisory responsibilites