Brand Relations Manager

Working Hours:

• Monday to Friday, 09h00 – 18h00

• Requirement to attend events and on-site initiatives outside of standard office hours

Job Summary:

The Brand Relations Manager will be responsible for sourcing, developing, and maintaining supplier relationships that enhance the overall lifestyle offering to members. This role plays a key part in securing exclusive benefits, negotiating partnerships, and ensuring a premium network of suppliers aligned with the expectations of high-net-worth clientele. The successful candidate will act as a brand ambassador, driving strategic partnerships and elevating the overall member experience.

Brand & Supplier Relationship Management

• Identify, develop, and manage relationships with high-end lifestyle suppliers

• Negotiate exclusive member benefits, added value offerings, and preferential rates

• Maintain and grow a strong network across hospitality, travel, events, and luxury sectors

• Act as the primary point of contact for new and existing supplier partnerships

• Monitor performance and retention of supplier relationships

Supplier Development & Research

• Continuously research new suppliers, trends, and opportunities within the luxury market

• Identify top-tier partners across key categories including hotels, restaurants, events, and experiences

• Organise familiarisation trips and supplier presentations for internal teams

• Maintain and update supplier databases, records, and benefit structures

Team & Business Support

• Support Lifestyle Managers in sourcing and nurturing supplier relationships

• Share supplier insights and updates with internal teams to enhance service delivery

• Assist in the creation of monthly “What’s On” offerings and member communications

• Collaborate with events and communications teams to deliver member experiences

• Provide input into sales and marketing materials and initiatives

Events & Experiences

• Work closely with the Events Manager to coordinate and execute member events

• Ensure all experiences are delivered on time, within budget, and to a high standard

• Source and secure exclusive access opportunities for members

General Responsibilities

• Promote the brand’s luxury positioning and exclusive offering at all times

• Identify new opportunities to strengthen brand presence and partnerships

• Share leads and opportunities across the business to support overall growth

• Provide additional support to the Lifestyle team when required

Experience Required:

• 2–4 years’ experience in sales, customer service, account management, or a related field

• Background in luxury travel, hospitality, lifestyle management, or marketing advantageous

• Experience dealing with VIP clients, executives, and high-profile individuals

• Strong understanding of the needs and expectations of high-net-worth individuals

• Established network of industry contacts across relevant sectors

• Good knowledge of global travel destinations and luxury products/services

Requirements:

• Excellent written and verbal communication skills in English (additional languages advantageous)

• Strong analytical skills with the ability to interpret data and improve service delivery

• Highly organised with strong attention to detail

• Ability to multitask, prioritise, and meet deadlines under pressure

• Proactive, self-motivated, and able to work independently

• Strong project management and problem-solving abilities

• Confident communicator with excellent interpersonal skills

• Professional and polished presentation

• Strong IT and CRM system proficiency

• Ability to handle confidential information with discretion