Brand Success Manager
You will manage brand accounts as a growth partner, developing community and campaign strategies, analyzing results, and driving product adoption and revenue expansion. You will create performance reviews, advise on platform and loyalty strategy, manage executive relationships, resolve escalations, and turn customer needs into product feedback. You will also create reusable customer-success tools and improve onboarding and renewal workflows.
Responsibilities
- Develop brand growth and campaign strategies
- Lead planning sessions for launches, loyalty migrations, and seasonal marketing
- Design platform plans aligned with customer segments and brand goals
- Adjust loyalty architectures and reward economics
- Analyze platform, engagement, and redemption data
- Create QBRs and performance recaps
- Test engagement, sales, and redemption tactics
- Manage executive stakeholder relationships
- Present performance reviews and strategic recaps
- Coordinate support to resolve customer issues
- Advise customers on platform and loyalty strategy
- Provide structured product feedback
- Create reusable customer-success toolkits
- Improve enterprise onboarding and renewal workflows
Requirements
- 3–6 years of experience in customer success, account management, or client strategy
- Experience at a fast-growing SaaS company
- Experience with consumer brands in e-commerce, marketing, or loyalty technology
- Client-service experience
- Ability to drive adoption, retention, and revenue expansion across multi-stakeholder organizations
- Verbal and written communication skills with executive presence
- Experience collaborating with sales, product, and marketing
- Data analysis and strategic decision-making