Branded Service Supervisor
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Consumer Care/Customer Care
Job Description
At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living.
Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home!
About the role:
This role focuses on leading and supporting a team of EBS Technicians to ensure efficient service delivery and operational excellence. It plays a key part in driving continuous improvement and fostering a collaborative environment within the EBS Operations function, contributing directly to enhanced team performance and customer satisfaction.
What you’ll do:
In this position, you will guide and support EBS Technicians by providing clear direction, managing performance metrics, and collaborating with operations teams to optimize routes and processes. Your efforts will help create a data-driven culture of continuous improvement and talent development, ensuring the team meets its service and operational goals.
In detail, you will:
• Provide continuous and professional support to EBS Technicians
• Communicate EBS Operations goals and objectives to the team
• Manage daily team direction and performance to meet service and operational targets
• Collaborate on route optimization and administrative tasks with EBS Operations
• Evaluate and implement process improvements through regular reviews
• Identify and develop team talent via special projects and cross-training
• Prepare and analyze performance metrics and operational reports
• Represent Ownership Solutions in cross-functional Service Delivery projects
Who you are / Your qualifications:
• Minimum 5 years of relevant experience in service, logistics, or dispatch management
• At least 2 years of people leadership experience with a focus on building high-performance teams
• Advanced proficiency in Excel and PowerPoint
• Experience with Microsoft Office tools and ability to quickly learn new applications
• Proven experience leading dispatch teams to optimize routes and improve technician performance
• Bachelor’s Degree preferred
• Proficient in English, both written and spoken
Where you’ll be:
This is a remote position, offering the flexibility to work from any location. The role involves leading a team of EBS Technicians through regular meetings, coaching sessions, and performance management, reporting to leadership within the EBS Operations function.
As part of Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.