Breakfast Host

“Haley & Bear” is located inside the DoubleTree by Hilton in downtown Concord. Are you passionate about the restaurant industry and looking to create a great guest experience?

Then join our team as a Breakfast Host.

Job Summary

The Host will serve as the first point of contact for our guests. As a key member of the front-of-house team, you will greet guests with a positive attitude, manage reservations and waitlists, and ensure smooth seating flow to enhance the overall dining experience.

Essential Duties and Responsibilities

- Greet and welcome guests promptly and courteously upon arrival

- Manage reservations and waitlists using the restaurant’s system (e.g., OpenTable, Resy, etc.)

- Coordinate seating assignments with servers to balance table sections

- Escort guests to their tables and present menus

- Answer phone calls and respond to guest inquiries in a friendly, professional manner

- Maintain the cleanliness and organization of the host/hostess stand, entrance area, and lobby

- Assist with opening and closing duties, including setting up and organizing the front area

- Follow food safety and hygiene standards at all times

- Communicate effectively with servers, bussers, and kitchen staff

- Monitor guest satisfaction and alert management to any issues or special requests

- Support team members with light bussing or service duties during peak hours as needed

- Provide a positive and professional demeanor with guests and coworkers at all times

- Ability to work well with a diverse group of people

Additional Duties

- Participate in ongoing education and training

- Attend team/department meetings

- Other duties as assigned