Bridge Support Engineers with DRI 8576 M - LATAM
Join Akvelon — build products used by millions!
Akvelon is an IT company with 20+ years of experience and 1,200+ engineers across 15+ locations worldwide.
We work with both well-known global tech companies, including Microsoft, Facebook, Airbnb, Dropbox, and Pinterest, and with growing startups.
The projects cover a variety of engineering areas, ranging from cloud solutions and AI/ML systems to big data, web, and mobile applications.
Collaboration typically takes place in a remote, distributed environment across different locations and time zones. We value ownership, clear communication, and accountability for agreed deliverables throughout each project.
We are looking for a Site Reliability Engineer / .NET Engineer to support and improve a large-scale cloud platform.
The role combines production support, incident response, cloud troubleshooting, and hands-on .NET development. You will investigate deployment and configuration issues, resolve production incidents, support service onboarding, and implement engineering improvements to increase platform reliability and reduce recurring problems.
Requirements
Strong experience with production incident response and troubleshooting
Hands-on C#/.NET development and debugging experience
Good knowledge of Azure and ARM deployments
Understanding of cloud identity, access management, and security
Experience with CI/CD and PowerShell
Strong problem-solving and communication skills
Ability to work effectively with multiple engineering and operational stakeholders
Nice to Have
Experience with cloud deployment orchestration
Knowledge of monitoring, logging, and telemetry
Experience with Infrastructure/Configuration as Code
Familiarity with NuGet and .NET package management
Responsibilities
Respond to and troubleshoot production incidents and service issues
Investigate failures related to cloud deployments, dependencies, configuration, and access
Develop, debug, and test C#/.NET solutions
Implement automation and configuration improvements
Support service onboarding and deployment activities
Perform root-cause analysis and implement preventive improvements
Maintain troubleshooting guides and operational documentation
Participate in critical incident/on-call coverage and coordinate incident resolution when required
Regular 8-hour shift within the 10 AM–10 PM PT coverage window, Monday–Friday (exact hours can be adjusted based on location and coverage needs)
Participation in Sev2-only on-call rotation outside the regular shift
Off-hours coverage is focused on critical incidents only, non-critical issues are handled during regular working hours