Broadband Services Technician

Job Title: Broadband Services Technician

Department: Inside Plant

Reports To: Director of Broadband Services

FLSA Status: Non-exempt

Safety Sensitive: Yes

Summary

The Broadband Services Technician installs, maintains, troubleshoots, and supports broadband services—including data, video, and VoIP—for residential, commercial, and anchor institution customers. This role focuses on quality workmanship, customer satisfaction, system reliability, and safe work practices in support of the cooperative’s broadband network.

Standards of Excellence

All employees are expected to contribute to a culture of excellence by:

• Professionally representing the cooperative and BOLT with accurate knowledge and a positive attitude.
• Adapting to change and actively supporting organizational initiatives.
• Communicating clearly, respectfully, and consistently with members, subscribers, and teammates.
• Managing responsibilities efficiently and maintaining attention to detail.
• Making informed decisions based on cooperative policies and subscriber service standards.
• Practicing and promoting safety in all work environments.
• Demonstrating ethical behavior and integrity at all times.

Essential Duties and Responsibilities

• Perform installation, activation, maintenance, repair, and troubleshooting of broadband services, including fiber, data, video, and VoIP systems
• Install, configure, test, and maintain cabling, customer premises equipment (CPE), and related network components in residential, commercial, and anchor institution environments
• Operate, maintain, and document the use of tools, test equipment, and vehicles required to perform job duties safely and efficiently
• Ensure all work is completed with quality workmanship and in accordance with company policies, safety procedures, and applicable federal, state, and local regulations
• Communicate professionally with customers to explain services, confirm satisfactory completion of work, and address service-related questions
• Provide daily updates to supervision regarding completed work, service issues, and job status
• Prepare and maintain accurate service documentation, records, and reports as required
• Demonstrate the ability to work independently, manage assigned workload, and adapt to changing priorities
• Maintain working knowledge of broadband technologies, equipment, and service offerings
• Participate in training and educational opportunities to enhance technical knowledge and skills
• Follow all safety and security procedures and actively demonstrate safe work practices at all times
• Perform other duties as assigned

Competencies

Customer Service: Manages customer interactions professionally and respectfully; responds promptly to service needs; strives to improve customer satisfaction

Problem Solving: Identifies issues, evaluates options, and implements effective solutions in a timely manner

Communication: Communicates clearly and effectively with customers, coworkers, and leadership

Adaptability: Adjusts to changing technologies, workloads, schedules, and work environments; willing to work overtime as needed

Quality & Accuracy: Demonstrates attention to detail and commitment to high-quality workmanship

Self-Management: Works independently, remains organized, and performs effectively under pressure

Qualifications

Education & Experience

• High school diploma or equivalent required
• Experience in broadband, telecommunications, networking, or a related technical field preferred

Certificates, Licenses & Registrations

• Valid Oklahoma Driver’s License required
• Ability to obtain and maintain applicable technical certifications as required

Physical & Work Requirements

• Frequent standing, walking, kneeling, crouching, crawling, and working in confined or awkward positions
• Ability to climb ladders and work at heights up to 30 feet
• Ability to work outdoors in varying weather conditions
• Regular lifting up to 25 pounds, frequent lifting up to 50 pounds, and occasional lifting up to 100 pounds

Character

• Must successfully pass a background check
• Must be eligible to work on school premises