Broista! 303

What success looks like

To succeed as a Broista in the west valley, there are three (3) key responsibility areas. You are accountable to:

• Live out the west valley ways, including energetically keeping Speed, Quality, and Service in balance
• Know and fulfill the Broista standard
• Meet or exceed your role’s responsibilities, as detailed in this job description

If you commit to owning these outcomes, there’s no limit to how much you can grow with us.

Job Responsibilities

Everyone should know exactly what they’re responsible for on the job. On a day-to-day basis, Broistas are responsible to:

• Help deliver an incredible customer experience by providing each customer a unique "moment of special
• Engage, greet, and thank every customer with a smile
• Always communicate with respect and good manners
• Make drinks to Dutch Bros. standards
• Deliver exactly what customers order
• Educate customers about our menu, products, and current specials
• Help customers find exactly what they want to order
• Follow Dutch Bros. appearance guidelines
• Show up to work on time, ready to rock at serving customers
• Maintain an excellent atmosphere and shift vibe
• Keep the shop sparkling clean
• Be a good teammate
• Attend mandatory meetings
• Adhere to all company policies and procedures, as laid out in the Mafia Manifesto and Employee Handbook
• Turn to the broista standard checklist and manifesto for clarity on job role, responsibilities, and how to do things right
• Stay calm during periods of high volume or unusual stress
• Anticipate customer and shop needs
• Bring any problems deserving attention to supervisors
• Maintain a clean and orderly working environment
• Regularly check Band feeds and chats to stay informed
• Help us forever bless the west by consistently promoting the culture and mission of Dutch Bros. West Valley

If that sounds like a job you’d love to do day in and day out, just double check to make sure you’re the type of person we’re looking for. We bet you are.