Broker Application Manager
Are you an ambitious, people-focused professional ready to kickstart your career in sales, client success, and business development? RCN Capital is looking for a Broker Application Manager to join our growing team and play a key role in helping our Broker partners succeed from day one.
This is more than just an entry-level job—it's your gateway into the fast-paced world of fintech, real estate lending, and client relationship management. If you're a natural communicator who loves solving problems, building relationships, and making an impact, we want to hear from you!
Why this role?
- Real Impact from Day One – Be the first friendly face our new Broker partners meet and guide them through their very first loan submission.
- Career Growth – Gain hands-on experience with Salesforce, CRM tools, product training, and cross-functional collaboration—skills that set you up for long-term success in sales and business development.
- Travel & Networking – Represent RCN at industry conferences and broker training events, expanding your professional network.
- Collaborative Culture – Work alongside supportive teammates across Technical Support, Software Development, and Partnership Management.
Responsibilities:
- Onboard new Broker partners and guide them through submitting their first loan through our platform
- Serve as the go-to point of contact for new Brokers, equipping them with the tools, training, and confidence to build a strong loan pipeline
- Lead live product training sessions and walk clients through setup, usage, and early adoption
- Track training completion and Broker progress in Salesforce to ensure accurate performance reporting
- Maintain detailed records of client engagement and Broker milestones using CRM tools
- Gather client feedback during onboarding to help shape product improvements and resources
- Partner with internal teams, including Technical Support, Software Development, and Partnership Management, to continuously improve the Broker experience
- Proactively identify friction points and recommend solutions for a seamless client journey
- Represent RCN Capital at industry conferences and broker training groups
- Support additional projects and initiatives as needed
Required Skills and Experience:
- Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical users
- Highly motivated with strong work ethic
- Highly organized with strong attention to detail and ability to manage multiple onboarding timelines simultaneously
- Strong problem-solving skills and a client-first mindset
- High level of comfortability on the phone
- Highly motivated with a strong work ethic
- Adapts well to change and thrives in a fast-paced environment
- 1-2 years of experience in a professional, client-focused role, specifically including phone work or cold calling
- 1-2 years of experience in business development, sales, or similar roles
- Proficient in MS Office, specifically Outlook, Word and Excel
- Knowledge of software sales preferred
- Background in sales support, technical support, or implementation roles preferred
- 1-2 years of experience in the real estate lending, mortgage or banking industry preferred
Education Requirements:
- Associate’s degree in Business, Business, Communication, or a related field
- Bachelor’s degree in Business, Business, Communication, or a related field preferred
Work Schedule:
- Full time
- Monday-Friday, 9:00AM to 6:00PM
- First 90-days are onsite for training
- Hybrid schedule after - up to 3 days/week remote
We Offer:
- Growth-oriented work environment
- Training opportunities
- Casual dress policy
- Competitive benefits, including 401K
- Many more perks!